Reporting to the Director of Groups, Meetings and Events in London, you will be responsible for reactive lead management, selling, and revenue conversion within the reactive Groups, Meetings and Events team for The Doyle Collection portfolio, which includes The Marylebone, The Bloomsbury, and The Kensington.
Key Responsibilities:
1. Manage enquiry inboxes by qualifying groups, meetings, and events enquiries, distributing them to the team, and prioritizing based on sales strategy.
2. Achieve revenue and KPI targets on a monthly, quarterly, and annual basis.
3. Meet set revenue budgets for groups, meetings, and events.
4. Understand sales strategies and effectively rate yield to maximize revenue.
5. Handle enquiries promptly, aiming for response times within 4 hours for UK and 12 hours internationally.
6. Follow up on proposals within 48 hours to ensure enquiry conversion and manage the sales pipeline.
7. Negotiate pricing to maximize conversions and meet monthly budgets.
8. Cross-sell The Doyle Collection during initial enquiries to promote the full hotel portfolio.
9. Issue and negotiate contracts for groups, meetings, and events.
10. Prepare thorough handovers of bookings to the planning team.
11. Lead daily sales meetings to set priorities and ensure timely responses.
12. Follow PCI guidelines when securing deposits and payments.
13. Conduct site inspections, demonstrating venue capabilities and upselling opportunities.
14. Assist in creating and maintaining department SOPs.
15. Contribute to the department's budget planning.
16. Support training and development within the team.
17. Champion specialized segments like Venue Directory, Cvent, HeadBox as agreed with the Director.
18. Support the integrity of sales processes within The London Collection.
19. Assist with departmental projects, including new technology implementation.
20. Build strong relationships with sales, management, revenue, and operations teams across hotels.
21. Maintain knowledge of and connections within the local marketplace.
The Perks of working for The Doyle Collection:
* Generous Service Charge
* Holiday allowance increasing with length of service up to 25 days
* Free meals on duty
* 50% discount when dining with The Doyle Collection
* Discounted hotel rates
* Personal development training
* Cycle to work scheme
* Store and online shopping discounts
* Life Insurance and Pension
* Uniform and dry cleaning provided
* One paid volunteering day per year
* Access to Employee Assistance Programme
* Incentives, rewards, and staff events
* Refer a Friend bonus scheme
About The Marylebone, London:
Located minutes from Oxford Street and in Marylebone Village, the hotel offers easy access to London's attractions such as Bond Street, Mayfair, and Hyde Park.
About The Doyle Collection:
A collection of eight Irish family-owned luxury hotels in London, Dublin, Washington DC, Cork, and Bristol, known for their warmth and service ethos.
We are committed to diversity and inclusion. All applicants must be eligible to work in the UK, with documentation provided during recruitment. We are an equal opportunities employer and value a diverse workforce.
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