Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK’s fastest-growing retailers, and take your career to the next level. We're recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Irvine store. You’ll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment. What you'll be doing: Lead and motivate the front-end team to deliver polite, prompt, and friendly service Be a visible, approachable leader for customers and colleagues Coach team members to build their skills and service confidence Oversee stock and cash control procedures, ensuring security and compliance Support a great store culture and contribute to a positive workplace What we're looking for: Experience managing teams in retail or hospitality Strong numeracy and problem-solving skills A flexible, hands-on attitude with great people skills Passion for retail and delivering exceptional customer service Why join B&M? We're entering a new chapter under inspiring leadership that's committed to growth, collaboration, and fresh thinking. Our new leader brings a clear vision, renewed energy, and a people-first approach - making this the perfect time to join us and help shape the future of B&M! We're one of the UK's fastest-growing retailers, with over 780 stores and more on the way, so our growth means big opportunities. Competitive salary bonus potential Up to 33 days' holiday 10% discount at B&M and Heron Foods Clear career path with real progression opportunities Exclusive colleague perks & wellbeing support Ready to grow with us? Apply now and be part of the B&M journey. B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .