Your new company An organisation is recruiting for a Clerical Officer based in Belfast. Your new role As a Clerical Officer, you will provide essential administrative and customer service support within a ticketing and pass administration environment. This is a full-time, fixed-term contract (6 months), working 36 hours per week in a fast-paced office-based responsibilities will include: Responding to internal and external queries relating to associated products Accurately updating and maintaining customer records across multiple database systems Managing sensitive personal and financial data in line with data protection and GDPR standards Processing payments, reconciling daily income and assisting with financial record-keeping Supporting refund calculations and fare adjustments in accordance with policy guidelines Completing general clerical duties such as filing, word processing and document management Assisting supervisors and managers with ad-hoc administrative tasks as required This role requires strong attention to detail, a customer-focused mindset and the ability to manage multiple priorities to tight deadlines. What you'll need to succeed To be considered for this role, you will need: At least 1 year's experience working with databases or administrative systems Previous experience in a customer service or office-based administrative role 3 GCSEs (or equivalent) including English and Maths, or a minimum of 2 years' relevant clerical experience Strong IT skills, particularly in Microsoft Word and Excel Excellent data entry skills with a high level of accuracy and numeracy The ability to organise and prioritise your workload effectively An understanding of confidentiality and data protection requirements You will also demonstrate: A friendly, professional and approachable manner Strong analytical and problem-solving skills The ability to work both independently and as part of a team Flexibility to support additional hours, including occasional weekends, when required What you'll get in return £14.25 per hour Based in Belfast Flexibility to support additional hours 6 months fixed term contract What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be Benefits: £14.25 per hour