We have a fantastic opportunity for you to join our client, based in Belfast as a full-time Administration Officer. This is a long-term temporary opportunity.
Our client is Northern Ireland’s Leading Public Sector Employer.
Administrator Pay Rate: £13.75 per hour
Start Date: 5th Jan
Benefits working with NICS:
* On the job training provided
* Long term opportunity
* Gain valuable skills and progress your career
* Diverse and inclusive employer with active social mobility policies
Hours of Work:
37 Hours per week
This post is based on a working pattern of Monday – Friday 8am – 8pm, 1x Saturday in 4.
Whilst the jobholder may be required to work a variety of patterns between 8am and 8pm, the current working pattern is Mon – Fri 2 x 8am-4pm, 2 x 9am-5pm and 1 x 12pm-8pm. Saturdays are currently not worked; however, this could be reviewed by DWP at any time.
Job Duties:
This role supports the delivery of services for customers based in Great Britain within the Counter Fraud, Compliance and Debt ( CFCD ) Division. CFCD ’s mission is to reduce fraud, error, and debt in the benefit system. Full training will be provided and lasts approximately 5 weeks and will be delivered in the office. Hybrid working will become available after the initial training period in line with the NICS hybrid working policy and subject to business need.
The role will initially be full-time telephony with training for processing work delivered at a later date.
Key Responsibilities:
* Handle inbound telephone calls in a professional and empathetic manner.
* Engage with vulnerable customers, providing high-quality service and support.
* Negotiate repayment of debts through effective communication.
* Contribute to a team environment and support shared goals.
* Meet performance targets and deadlines with accuracy and efficiency.
* Undertake processing work as required.
Essential Skills & Attributes:
* Strong verbal and written communication skills.
* Effective call handling and customer service skills.
* Ability to build rapport with customers and colleagues.
* Basic IT skills and willingness to learn new systems.
* Good time management and organisational skills.
* Excellent interpersonal skills and a strong work ethic.
* Reliable attendance and punctuality.
Must have 5 GCSEs including Maths & English – Certificates will be required.
Please apply via link or send your CV to kerri.kyle@therecruitmentco.uk