Swindon, United Kingdom
London, United Kingdom
Northampton, United Kingdom
At Nationwide, having a clear focus on our performance and people is critical to successfully delivering our strategic drivers and creating the best service for our customers. Our HR Case Management team in the People Function has always played a pivotal role in providing both specialist employee relations advice to managers and end-to-end support regarding performance management, in addition to misconduct, sickness absence, whistleblowing and resolving all workplace disputes. We are really excited to announce a new opportunity to be part of our team. Interested?
We are happy to consider flexible working approaches to help you perform at your best.
This is a 12-month secondment opportunity.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, Northampton or London office.Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
Uncompromisingly Customer, whatever our role
The extras you’ll get
* Access to private medical insurance
* A highly competitive pension to help you build a strong foundation for retirement
* Access to an annual performance related bonus
* Training and development to help you progress your career
* A great selection of additional benefits through our salary sacrifice scheme
* Life assurance to provide peace of mind for you and your loved ones in the event of your death
* Wellhub – access to a range of free and paid options for health and wellness
* Up to 2 days of paid volunteering a year
* Are you a Virgin Money colleague? Take a look at the Cross-Company Careers Guidance on VMx where you'll find information on how we manage cross-entity hires.
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
The hiring manager for this role is Rachael Whorlton and the main recruitment contact is Thomas Pegg.
Banking - but fairer, more rewarding, and for the good of society
What you’ll be doing
As part of a high-performing leadership team, you will work to support the integration of two HR Case Management & Advice teams into one unified function, aligning and modernising our ways of working to create a consistent, efficient and collaborative service.
Responsibilities will range from reviewing and consolidating documentation, guidance and processes to ensure clarity and best practice to supporting the harmonisation of systems, reporting, tools and templates to streamline workflows and eliminate duplication plus identifying and embedding best practice from both legacy teams to strengthen our overall approach.
You will help shape the future identity, culture and service model of the newly combined team, providing structure, clarity and support throughout the transition so colleagues feel confident and informed while driving continuous improvement initiatives that build strong foundations and set the team up for long-term success.
About you
* Experience of working in a People team with a knowledge of People policies, procedures and processes
* A strong relationship builder with the ability and passion to coach, maximise performance, working collaboratively and creatively with a high level of resilience
* Knowledge of employment law and ACAS guidelines
* Experience of identifying trends, process improvements and proposing suitable solutions
* Strong change and integration skills—comfortable navigating ambiguity, bringing structure, and guiding teams through transition
* Experience harmonising processes, documentation or systems, ideally across multiple teams or business units
* A people centric approach, with sensitivity to culture, teamwork, and the human side of change. Resilience and adaptability, thriving in periods of change and helping others feel supported through it
* Comfortable working with HR systems and data, supporting alignment and ensuring consistency across tools and templates
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Job Info
* Job Identification 2077
* Apply Before 03/09/2026, 11:55 PM
* Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB
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