The Role Responsible for the development and operational effectiveness of New Looks’ Quality Framework. Ensures New Look product consistently meets customers’ expectations, is fit for purpose and meets Regulations and Standards, Maintain and drive improved cost through product engineering Works closely with; BMD to engineer product Value. Sourcing to maintain supplier quality performance and assess new supplier suitability as part of onboarding process. Sustainability to support New Look ESG targets. Develops and manages a high performing team. WHATS IN IT FOR YOU: 40% staff discount plus friends & family discounts throughout the year Access to our reward platform for external discount and offers Private pension scheme Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you All employees are covered by our life assurance policy from day one Unlock extra leave with our buy more holiday scheme. Celebrate YOU! Enjoy an extra paid day off on your birthday each year Enhanced maternity, paternity and adoption leave, and shared parental leave. Spread the cost of your commute with interest-free season ticket loans Do your bit for the environment and save money with our Cycle2Work scheme We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust What you’ll be doing: Quality Leads seasonal reviews of the Quality Framework and ensures consistent application and understanding across all product categories and BMD teams. Identifies opportunities to improve departmental efficiency and cost saving. Assures consistent product value, performance, and compliance. Inputs into the category strategies to deliver: Value, Continuous Product improvements, and reduce Product Risk Key contributor to the assessment of product recall and withdrawal processes. Provided decision guidance and key learnings to the GT team on product QC holds, performance testing, and risk Leading and developing teams to grow capabilities and enable confident decision-making Safe and Compliant Product Ensures ways of working are in place to remove, reduce, and inform of risk associated with product safety and legal compliance. Works closely with the International Standards Manager/ Sourcing team to ensure Quality Framework and Supplier Manuals remain relevant and address changes in the regulatory framework. Supporting Trade Is aware of and contributing to delivery of the BMD Seasonal strategies. Is aware of emerging product trends and new product categories; appropriately driving early development in these areas, through team activity. Ensures appropriate quality representation at cross business development working groups. E.g., Returns, Supplier Compliance, IT development, and adoption of digital technologies. Ensures team remain customer focused and regularly benchmark New Look products against the competition. Leverages performance metrics—including trading, returns, and insights—to protect profitability and drive continuous improvement. Manages resource within agreed budget Suppliers Champions continuous improvement in supplier relationships to drive shared success. Conducts supplier visits as appropriate to support sourcing, on boarding, product development, improved supplier performance and problem solving. Team Building, retaining, and developing a high performing stable team with an emphasis on succession planning whilst applying a leadership style which promotes individuals’ development. Translating the BMD vision into clear goals and objectives for direct reports and their teams Provide positive leadership, supporting New Look strategy and encouraging others to do so. Proactively ensures strong product knowledge across themselves and their teams. Establishes meaningful KPIs to measure and drive team effectiveness. Who you are: Technical Subject matter expert: Contributes decisively to decision making with senior team, considering customer and regulatory obligations. Can guide their team on all parameters of the Quality Framework through their own product knowledge. Strong understanding of supply chain and critical path / cost – (e.g., product lead times/ flexibility/ supplier capability) Effectively integrates risk assessment into decisions to uphold and protect brand integrity Effectively negotiates to reach agreements without compromising New Look’s quality or legal compliance Confident presenting quality and technical data concisely. Demonstrates a strong internal network and appreciation of how New Look operates. Behavioural Supports business values with energy and a positive approach. Ability to influence at all levels. Shows resilience and agility in fast-moving, evolving environments. Team management experience Ability to initiate and build strong relationships with Buying, Design and Merchandising Risk assessment and SWOT analysis Strong Numerical and analytical skills Organisational skills Minimum level of education or qualifications Relevant experience in a Fast-Paced Fashion Environment