* Customer Service Manager
* Manfuacturing
About Our Client
Our client are a growing manufacturing business with a strong presence in the North East as well as globally. This is an exciting role and great time to join the business as they embark on a journey of growth.
The Customer Service Manager will lead the Customer Service & Order Management teams, along with process improvement and systems / channel implementation projects
Job Description
* Lead, motivate and inspire the Customer Service & Order Management function responsible for delivering world class service to global B2B customers
* Create process standardisation across UK & International sites to allow a consistent and efficient approach to delivering a great customer journey
* Identify and drive ways to improve the customer supply chain from order processing through to delivery
* Reduce manual order processing through automation and implementation of new process, procedures and channels
* Work closely with production and planning to understand upcoming challenges, customer demand and best manage customer orders
* Create a proactive culture of working with customers, informing customers of potential changes and amendments to their orders
* Through regular review, identify ways to improve the end to end customer journey through process mapping and continuous improvement activities that will increase customer satisfaction and efficiency
* Work with ERP & EDI systems to maximise outputs and efficiency to support CS
* Work with in house and 3rd party logistics providers to ensure dispatch plan is effective and in line with customer expectations
The Successful Applicant
* Experience in leadership role focused of customer service / order management
* Experience within a manufacturing or supply focused business
* Experience working with or implementing ERP systems
* Strong people leader and motivator
* Ability to drive process and continuous improvement activities
* Understanding of end to end order management
* Extensive stakeholder management experience
What's on Offer
The role of Customer Service Manager will join a market leading manufacturer on their site in the North East.
The role offers a salary of £60,000 - £65,000 plus exceptional benefits including generous car allowance & private medical insurance. Further benefits will be disclosed upon application.
With great links and easy commute, candidates across the NE are encouraged to apply
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