Overview
An exciting opportunity has arisen to lead the day‑to‑day operations of the busy facilities team at Carlton Clinic, Furndene and community sites in Cumbria. Services managed include catering, cafe, domestic, linen, portering and reception. Each site offers a broad range of services, making this role varied and interesting. You will oversee our domestic teams, catering and operation of our cafes, portering, transport, waste, switchboard and reception. You will look after service delivery and quality improvement, while also dealing with day‑to‑day issues as they arise.
Responsibilities
Lead the day‑to‑day operations of the facilities team, ensuring efficient delivery of catering, cafe, domestic, linen, portering, transport, waste, switchboard and reception services. Manage service delivery, quality improvement and address operational issues as they arise.
Qualifications
* A Higher National Certificate (HNC) in Facilities Management or an equivalent technical qualification.
* Advanced Food Hygiene Certificate or Diploma, or required to obtain one within the first 6 months of appointment.
* Management qualification to CMS or DMS level, knowledge of facilities management and the legislative and statutory environment.
* People management and leadership skills with the ability to motivate and control a large multi‑skilled workforce and manage change.
* In‑depth knowledge of Food Hygiene Legislation, Health and Safety, COSHH and Risk Assessment, and a practical appreciation of Hazard Analysis/Risk Assessments.
* Training, delivery, communication and assessment skills.
* Effective communication skills for dealing with staff, patients and public, including report writing.
* High level of literacy and numeracy skills.
Experience
* Experience managing facilities services and working in compliance with health and safety legislation.
* Experience managing staff groups and teams.
Desirable
* Experience of quality control systems.
* Experience working in a facilities service within a healthcare setting.
Company Information
NTW Solutions Limited is proud to provide services to the NHS. We keep hospitals clean, patients fed, and buildings running. Our digital teams support vital systems, our pharmacy team ensures patients receive medicine, and our workforce team recruits people to the frontline. We transcribe thousands of medical letters, provide a lease car service, and ensure suppliers are paid on time.
We are dedicated to being a great inclusive place to work. We provide a wide range of benefits, including a good rate of pay and pension, an extensive range of discounts, and support for health and wellbeing. We believe everyone has potential and welcome applications from people from a culturally diverse background, those who are LGBTQ+, people with disabilities, anyone who is unemployed or has been out of work, or those who have served in the armed forces.
Benefits
Benefits include a good rate of pay, pension scheme, extensive discounts, and support for health and wellbeing.
Pay & Conditions
Pay: Band B (£21.08 per hour). There is potential to earn more, with enhancements offered for weekend work and on‑call duties. All roles will be appointed on NTW Solutions Limited terms and conditions. If you currently work for NTW Solutions on AfC terms, you will be given the choice to retain these or move onto NTW Solutions terms and conditions. The advertised salary will not apply if you choose to remain on AfC. Anyone currently paying into the NHS Pension scheme will be able to retain this.
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