Our client has an exciting opportunity for a Customer Service Manager to lead the Shipping Customer Service Teams in delivering exceptional service across the organisation.
Main responsibilities:
* Oversee customer queries, shipping updates and service feedback handling
* Lead operational and continuous improvement performance and initiatives
* Working within the team to deliver a seamless customer experience
* Create policies, procedures & training material
* Managing and developing a team of shipping and logistics customer service staff members
Requirements:
* Previous experience in a Customer Services Management role, ideally from a similar sector (Logistics, shipping etc)
* Experience managing and developing customer service teams
* Excellent relationship building experience
Please note this a a site based role
Our clients offers a great benefits package, which includes a year end bonus and discounts on various products