Customer Service Manager
Pimlico Banks Recruitment are working with a respected UK business seeking an experienced Customer Service Manager to lead a small, high-performing team supporting customers, sales, and operational delivery.
This is a hands-on leadership role where you will manage day-to-day service operations, oversee the CRM system, and ensure customers receive a consistently excellent experience.
Role Overview
As Customer Service Manager, you will lead a team - covering sales support, order processing, and customer relationship management. Youll act as the main escalation point for customer issues and work closely with internal departments to maintain high service standards.
Key Responsibilities:
1. Lead, coach and develop a team of customer service professionals
2. Manage all incoming customer queries, orders and after-sales requests
3. Oversee and maintain the company CRM to ensure data accuracy and workflow efficiency
4. Handle customer escalations and complex problem resolution
5. Collaborate with sales, operations and finance to deliver a seamless customer experience
6. Track and report on service metrics such as SLAs, response times and satisfaction levels
7. Drive process improvements to enhance team performanc...