A great opportunity has arisen for a Quality & Warranty Manager to join a leading power supply company. Key Responsibilities: Develop, implement, and maintain QMS (e.g. CAQ, APQP, PDM) Ensure compliance with ISO9001 and industry standards Lead internal/external audits, inspections, and corrective actions Analyse quality data to identify trends, root causes, and improvements Work cross-functionally with production, engineering, and suppliers Act as main customer contact for technical queries and warranty claims Manage full lifecycle of complaints from intake to closure Assess warranty claims in line with policy Coordinate investigations and draft technical responses Ensure corrective actions are implemented and effective Maintain accurate reporting (cost of quality, complaint metrics, etc.) Attend customer/site meetings as required Drive CI initiatives across quality and aftersales Use customer feedback and performance data to improve processes Lead cross-functional projects to reduce defects, returns, and inefficiencies Beneficial Skills / Qualifications: Proven leadership experience Background in Quality / Aftersales / Customer Support within manufacturing Experience working with transformers / switchgear / power supply Strong knowledge of QMS tools (CAQ, APQP, PDM) Six Sigma / Lean / TQM certification Expert knowledge of ISO standards and compliance Strong communication and stakeholder management skills Analytical, organised, and hands-on problem-solver ERP/MRP experience (MS Dynamics desirable) Full UK driving licence Additional Details: Competitive salary (DOE) 37.5 hours per week 33 days holiday (incl. bank holidays) Profit share scheme Private healthcare cash plan Pension, life insurance (3x salary) EV/bike salary sacrifice scheme On-site parking