* Customer Service Manager
* Manufacturing Industry
About Our Client
Page Group are working with a leading manufacturing business providing products into a national B2B customer. As the business continues on their journey to drive improvements and efficiency, they are looking for a new Customer Service Manager to join their offices in Brighouse
Job Description
* Lead the Customer Service Department of 4fte to provide world class service to B2B customers
* Manage the post sale process including complaints, repairs, installs and parts
* Build strong working relationships with key national B2B customers through regular and transparent communications
* Drive continuous improvement across the function looking at all process and procedures, ensuring they are robust and fit for purpose
* Provide reports and key insight into board level
* Work cross functionally with logistics, productions, sales and finance to manage the customer journey
* Feedback to production on any quality issues to reduce recurrence
* Undertake route cause analysis around customer complaints to reduce recurring issues
* Implement, manage and drive KPI Performance across the team
The Successful Applicant
* Experience in a similar Customer Service Management role
* Strong people manager
* Ability to lead and inspire
* Ability to improve process and procedures
* Customer centric approach
What's on Offer
Based in the Brighouse, Huddersfield area, this is a fantastic opportunity to join a leading manufacturing business in the role of Customer Service Manager. The role offers:
* £40,000 - £45,000 salary
* 25 days holiday plus bank holidays
* Free parking
* Company Pension
* Company Sick Pay
* Located with great links to M62
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