Description for Candidates:
As a Customer Account Manager (Site Manager I), you will report to the Program Manager. You will provide customer and purchasing support, inventory control, and other contract compliance activities through subordinates. You will address complaints, resolve problems and establish/maintain an environment of continuous improvement and cost savings initiatives. You will also be accountable for identifying areas of opportunity to increase sales and billing margins. You will be responsible for site spending up to $10M, and for identifying, driving and delivering cost savings initiatives up to 7% on a Year over Year basis. You may be responsible for managing other program resources as the Program develops and expands. The role is initially Hybrid meaning that you will work partially from a remote / home location and also from the allocated customer site. It is expected that the role will become customer site based in the future.
Responsibilities:
* Coordinates purchasing, customer service, vendor relationships and warehousing activities in accordance with policies, procedures and principles established by WESCO Integrated Supply and the program contract.
* Confers with customer to enhance and further implement the program. Evaluates areas for improvement and expanded services. Establishes working relationship and effective communication with key managers and plant staff.
* Develops knowledge of customer’s business and plant operations so pertinent information can be communicated to our customers and implemented as needed to enhance our program offering.
* Monitors program effectiveness and prepares monthly reports for internal use and the customer on various topics such as cost, sales, performance, service, quality and improvements.
* Participates in value added and cost savings ideas to provide information to customers.
* Ensures cost savings ideas are generated, documented and submitted to customer for approval by means of e-Crib Cost Savings Ideas database. Additional follow-up as required to obtain customer approval of submitted cost savings.
* Ensures cost savings meets or exceeds customer’s annual contractual requirements.
* Identifies issues and potential solutions. Suggests program improvements.
* Responsible for day to day human resource management at site (where appropriate).
* Trains customers and employees on system(s).
* Resolves customer payment and billing issues.
* Coordinates technical support and value added activities.
* Works effectively across functions such as Purchasing & Supply Chain, Finance, Program Management etc.
* Coordinates vendor information sharing activities with customer, including new product launches, value added services, and cost savings initiatives.
* Records and researches customer problems and provides them with corrective action solutions.
* Creates and maintains accurate inventory item databases. Conducts physical inventories, and cycle count requirements.
Qualifications & Skill Sets:
* High School Degree or Equivalent required
* Combination of formal education and experience is desired for the effective management of site based operations in a manufacturing / assembly environment.
* Entrepreneurial style of management but with full respect of processes and procedures
* Ability to manage multiple priorities and meet deadlines without exception
* Ability to understand complex problems, the options available, and to pursue the best possible solution with confidence
* Ability to analyze data. Strong EXCEL skills required.
* Ability to read, analyze, and interpret most technical documents and drawings
* Ability to respond effectively to the most sensitive inquiries or complaints
* Ability to make effective and persuasive presentations on controversial or complex topics to top management, public groups, and others
* Ability to define problems, collect data, establish facts, and draw valid conclusions
* Inventory/Storeroom Management – Capabilities in effective Inventory Management Processes and Procedures
* Purchasing & Supply Chain – Understanding of Purchasing and Supply Chain processes and procedures. Ability to identify source of supply and to negotiate commercial terms with vendors.
* Must have valid driver’s license.
* Willingness to travel on an occasional basis to support other areas of the business.
Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.
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