Job Description Quality Manager – Customer Quality
Somerset, Hybrid
What you’ll do…
Your role as Quality Manager, Customer Quality will be to oversee all customer quality activities including the final product meet all customer requirements prior to be finally shipped to the customer. You will also be responsible to ensure customer requirements are completely understood, assessed, and amended into the customer product in every batch. Furthermore, you will be expected to interrelate between different teams supporting the problem resolution in face of customer concerns. As part of your duties, you will be required to regularly participate in groups to improve the product and the manufacturing process from the time a new product is introduced to the end of the product’s life cycle. Additionally, you will be able to interact with other Agratas manufacturing facilities around the world, sharing knowledge and establishing good practices with them.
Reporting into Head of Plant Quality, you will:
Implement customer requirements in the manufacturing to ensure product compliance.
Experienced being the single point of contact managing customer complaints;
Lead 8D problem-solving methodologies (8D and RCA);
Lead the team running analytical tests on a variety of chemical and mechanical instruments;
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