The Logistics Customer Service Manager sits within a growing logistics provider, ensuring excellent service delivery, KPI management, and strong customer relationships. The successful candidate will drive continuous improvement, collaborate across operations, and enhance the overall customer experience. Client Details Our client is a leading player within the logistics and supply chain sector, providing tailored solutions to a wide range of industries. With continued investment and growth, they are now looking for a driven Logistics Customer Service Manager to lead a high-performing team, ensuring exceptional service delivery across their logistics operations. Description As Logistics Customer Service Manager, you will: Lead, develop and motivate a team of customer service professionals within the logistics division. Act as the key point of contact for major customers, ensuring service levels and contractual commitments are achieved. Drive continuous improvement initiatives to enhance customer experience and operational efficiency. Monitor KPIs and service metrics, implementing corrective action where necessary. Partner with internal teams (operations, planning, and commercial) to deliver seamless end-to-end service. Support the business in identifying opportunities to enhance customer relationships and drive long-term retention. Profile The successful Logistics Customer Service Manager will demonstrate: Proven experience in a customer service management role within logistics, transport, or supply chain. Strong leadership skills, with the ability to motivate and develop a high-performing team. Excellent stakeholder management and communication skills, with a customer-first mindset. Ability to work in a fast-paced environment with a proactive and solutions-oriented approach. Strong commercial acumen and experience managing KPIs and service metrics. Job Offer On offer for the successful Logistics Customer Service Manager: £52k Mileage allowance Performance bonus (discretionary - business performance) 50% in Slough & 50% on the road Mon-Fri (rotating weekend cover) Logistics Distribution and Supply Chain