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Job ID: 6277 | Location: Dartford, Dartford Logistics Centre, DACHSER Ltd. | Work Model: Full-Time| Contract Type: Permanent| Job Category: Sales / Key Account Management
Contract: Permanent
Hours: Monday – Friday 0830-1730
Location: Dartford
Why Join DACHSER?
At DACHSER, we’re a global family powering over 83 million shipments every year—from fashion to life‑saving medical supplies. Ranked among the world’s top logistics providers, we don’t just move goods—we keep the world connected.
What really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and you’ll be part of a fast‑paced, supportive team that’s shaping the future of logistics.
Purpose Of the Role:
Support and development of customer portfolio based on defined KPIs and targets. Implementation and further development of administrative sales and customer service relevant processes.
Responsibilities
- Establishing contact with existing and potential customers / customer development
- Creation and maintenance of all sales-relevant customer information & reporting, via our CRM system
- Assess customer needs and provide tailored pricing & advice to enhance revenue and maintain a competitive advantage for the customer
- Daily customer specific account management & communication to include service updates on collections/deliveries
- Co‑ordinating professionally and efficiently with other departments to ensure successful operating of customer accounts/business
- Prepare customer KPI reports to track performance and identify areas for improvement
- Provide ongoing support to field sales teams to strengthen client engagement
- Oversee the management of key client accounts, ensuring consistent service quality and retention
- Maintain regular communication with customers to update delivery timelines and resolve any issues promptly
The ideal candidate will have
- Confident
- Team player
- Outgoing and personable
- Good verbal and written communication skills
- Ability to build rapport with customers and internal teams
- Detail‑oriented and organised
- Strong problem‑solving attitude with a willingness to handle challenges
- Self‑motivated with a positive attitude towards meeting sales goals
- Able to multitask and handle multiple leads or inquiries simultaneously
- Willingness to adapt and grow in a fast‑paced environment
Benefits That Support You
At DACHSER, we believe in taking care of our people - inside and outside of work. Here’s what you can enjoy as part of our team:
- Free Car Parking - hassle‑free parking every day, so your commute is stress‑free.
- 25 Days annual leave plus 8 days bank holiday – generous time off to rest, recharge and enjoy life outside of work.
- Life Assurance - Death in Service benefit to provide peace of mind for you and your loved ones.
- Employee Assistance Programme - confidential support to help you manage any personal challenges affecting your wellbeing and work.
- Employee Discounts - from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.
- Pension Plan - a flexible, tax‑efficient pension scheme where you decide your contribution level, helping you plan.
- Health Perks - free eye tests and money‑off vouchers to keep you feeling your best.
- Internal Referral Fees - know someone perfect for the team? Earn rewards by referring great talent.
- Long Service Awards - we celebrate and reward your loyalty and commitment over time.
Join Our Inclusive Family
At DACHSER, everyone is welcome. Diversity and equal opportunities are at the heart of who we are. We value the unique qualities each person brings, believing that diverse teams drive innovation and success. Because for us, logistics is a people business — and we can’t wait to meet you.
