Job Role: Customer Service Manager Location: South London Start Date: ASAP Duration: Temp-to-Perm Salary: £17.71ph PAYE Overview This role is responsible for leading a customer service and inside sales function within a business-to-business environment. The position focuses on delivering high-quality support to both internal stakeholders and external customers, while also driving lead generation and supporting revenue growth. The successful candidate will oversee a small team, manage customer interactions across the full sales lifecycle, and collaborate closely with commercial and operational teams to ensure a consistent and effective customer experience. Key Responsibilities Oversee daily customer service and inside sales operations, ensuring service standards and performance targets are achieved Act as a central point of contact for customer enquiries relating to orders, quotations, deliveries, returns, and issue resolution Build and maintain strong relationships with both new and existing customers, guiding products and services Ensure customer agreements, pricing, and contractual terms are processed in line with internal policies and procedures Monitor and manage sales pipeline activity using CRM systems to maximise conversion and revenue opportunities Lead, coach, and develop team members, including onboarding, training, and performance management Skills & Experience Demonstrated experience in customer service and/or inside sales leadership within a B2B environment Experience in a technical, manufacturing, or industrial environment Experience managing customer relationships, proposals, and sales processes Familiarity with CRM systems and performance tracking tools Comfortable working with data, reporting, and standard business software (e.g., spreadsheets, documents) If this role is of interest to you, please reach out to (url removed)