Description
The PB EU Consumables team is creating a global portfolio of consumables products and is looking for an experienced intra‑preneurial business mindset and analytical Quality Manager (QA Manager). This position will be responsible for ensuring E2E product quality for food and non‑food products, from early product development stage to consumer experience in the marketplace.
This role will work with internal cross‑functional stakeholders and suppliers to develop and implement Amazon’s Quality program, support customer insights activities in product development and improvement, assess product performance and quality attributes, ensure quality standards in manufacturing, develop and manage risk assessment plans, manage corrective actions, manage audits and supplier relationships, and write SOPs and templates. The QA Manager will manage the quality programs in conjunction with our Food Safety and Product Compliance teams and other stakeholders across the business. The successful candidate will possess expertise in consumer‑packaged goods manufacturing, strong organizational and communication skills, a solution‑oriented mindset, a high bar for quality, a clear focus on customer needs, and a track record of operating in a dynamic environment.
Key Job Responsibilities
* Own E2E product quality from a customer perspective, from concept to launch, developing new products and improving existing products to meet customers’ expectations with suppliers.
* Work with chosen suppliers to ensure an optimized selection of new products that customers love, based on product assessment against technical documentation, and customer preferences and expectations.
* Develop and maintain Product Quality Attribute Standards, including technical product and packaging specifications, tolerances and quality test plans.
* Write, maintain and update SOPs to develop quality assurance programs with existing suppliers and onboard new manufacturers, ensuring adherence to GMP requirements, factory quality audits, CAP closure, product specification, finished product production approval, product traceability for quality incident management, ongoing manufacturer quality programs and continuous product improvement.
* Develop audit processes and tools to ensure supplier compliance to internal (Amazon) and external (Regulatory) standards and requirements.
* Establish, manage and monitor key performance metrics for suppliers, internal stakeholders, and Amazon customers.
* Manage vendors and their performance proactively, ensuring the promise of providing consistent quality of finished products.
* Manage corrective actions with suppliers in response to customer reviews, feedback and expectations, and manage product improvement activities post‑launch.
* Drive supplier manufacturing improvement, optimization and cost savings.
* Travel as needed to meet with suppliers (supplier review process, production runs, or corrective actions), projected 10% of the time.
* Collaborate with other members of the international consumables team, including Category Managers, Project Management, Marketing Managers, Instock Managers, Packaging Managers, Sustainability Managers, Legal Counsel and all relevant stakeholders in supporting project timeline deliverables.
Basic Qualifications
* Knowledge of Excel (Pivot Tables, VLOOKUPs) at an advanced level and SQL.
* Experience working cross‑functionally with tech and non‑tech teams.
* Experience defining program requirements and using data and metrics to determine improvements.
* Experience in program or project management.
* Experience implementing repeatable processes and driving automation or standardization.
* Experience defining and executing program requirements.
Preferred Qualifications
* Experience in driving end‑to‑end delivery and communicating results to senior leadership.
* Experience leading process improvements.
* Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
* Experience building processes, project management, and schedules.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company – Amazon EU SARL (UK Branch)
Job ID: A3206641
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