Job Summary
To deliver and develop the Day One Casework bedside model to patients, or those closest to them, impacted by serious or multiple injuries which could result in life changing consequences, such as disability or death, predominantly within James Cook Major Trauma Centre but also in other hospital settings or Trusts as required.
To have a visible physical presence within the Trust and become embedded into clinical teams focussing on the major trauma pathways.
To work closely with those impacted by catastrophic injury, taking referrals and carrying out initial assessments of need, expertly navigating, signposting and putting services in place in the immediate aftermath of major trauma, including talking about and facilitating early access to legal support to aid rehabilitation.
To establish and develop relationships with key stakeholders to promote Day One and address the needs of those affected by catastrophic injury.
To work as part of the wider Day One Services team and organisation, taking responsibility for own record keeping and data collection in line with regulatory requirements.
Main duties of the job
Work closely, and in partnership, with NHS clinical staff and relevant community and voluntary sector organisations, to address the needs of patients, and those closest to them, affected by catastrophic injury.
Operate a case management approach to individuals, assessing and identifying needs, putting support in place including signposting, making referrals and direct support.
Provide consistency in assessment of all patients, irrespective of injury cause, age, status, giving access to the earliest possible specialist legal advice which supports rehabilitation and NHS cost recovery.
Maintain detailed case records, including accurate records of activity and intervention, using Day Ones Customer Relationship Management (CRM) system, capturing and storing data in line with Day One policies and procedures and regulatory requirements.
Implement processes and procedures to collect patient and family feedback and contribute to ongoing monitoring and evaluation of Day One services through providing relevant information, case studies and reports.
Support the roll out of our Peer Support Service, focussed on promoting awareness and uptake within the region.
Work closely with the wider team on performance, quality, safety and effectiveness of all services, ensuring appropriate safeguarding policies are followed.
About Us
Development of the job description
The job description is subject to future review. The post holder is expected to contribute towards determining the future content of this role in the best interests of the charity as it develops and grows.
Equality, Diversity and Inclusion
Day One Trauma Support is proud to commit to creating and celebrating a diverse and inclusive team to deliver the best quality service that we can.The people we support are unique, and we want you to be too. We are a welcoming and inclusive employer providing a family friendly and flexible environment. We are supportive of everyone regardless of their background. Wed like you to be able to bring your authentic self to work. We really value that. Be you
Disclosure and Barring Service
If you are offered a position, you will be required to undertake a DBS check.
Working on hospital sites
While your contract of employment is with Day OneTrauma Support, when you are working on site atNHS Trusts you must comply with any site rules, protocols and measures that are in place on that site or specific to the work you are undertaking.These will be discussed with you and will form part of any agreements between Day One and the respective NHS Trust/s.
For Example, These May Include
Access and infection control
Health and safety
Confidentiality
Patient protocols
Details
Date posted
09 February 2026
Pay scheme
Other
Salary
£32,000 to £39,000 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
B
Job locations
James Cook University Hospital
Marton Road
Middlesbrough
Cleveland
TS4 3BW
Job Description
Job responsibilities
The post holders primary duties and responsibilities are as follows:
Work closely, and in partnership, with NHS clinical staff and relevant community and voluntary sector organisations, to address the needs of patients, and those closest to them, affected by catastrophic injury.
Operate a case management approach to individuals, assessing and identifying needs, putting support in place including signposting, making referrals and direct support.
Provide consistency in assessment of all patients, irrespective of injury cause, age, status, giving access to the earliest possible specialist legal advice which supports rehabilitation and NHS cost recovery.
Maintain detailed case records, including accurate records of activity and intervention, using Day Ones Customer Relationship Management (CRM) system, capturing and storing data in line with Day One policies and procedures and regulatory requirements.
Implement processes and procedures to collect patient and family feedback and contribute to ongoing monitoring and evaluation of Day One services through providing relevant information, case studies and reports.
Build awareness of the role and charitys purpose through building strong and effective relationships across the regional major trauma network, ensuring those who need it have access to Day One support.
Work closely with local authority, statutory and voluntary organisations to provide patient and family support and advocacy.
Help establish other support mechanisms once a person is no longer within the hospital setting, supporting the patient discharge process in conjunction with leadership from NHS staff.
Identify and support the recruitment and supervision of Day One volunteers, where appropriate.
Support the roll out of our Peer Support Service, focussed on promoting awareness and uptake within the region.
Work closely with the wider team on performance, quality, safety and effectiveness of all services, ensuring appropriate safeguarding policies are followed.
Work closely with our Fundraising and Communications team, supporting national activity, as well as regional initiatives to raise awareness and fundraise.
Be prepared to travel across the region and, on occasion, to other sites and national meetings as required.
Willingness to undertake continuous development and training for the role, including mandatory Day One and NHS Trust specific training.
Job description
Job responsibilities
The post holders primary duties and responsibilities are as follows:
Work closely, and in partnership, with NHS clinical staff and relevant community and voluntary sector organisations, to address the needs of patients, and those closest to them, affected by catastrophic injury.
Operate a case management approach to individuals, assessing and identifying needs, putting support in place including signposting, making referrals and direct support.
Provide consistency in assessment of all patients, irrespective of injury cause, age, status, giving access to the earliest possible specialist legal advice which supports rehabilitation and NHS cost recovery.
Maintain detailed case records, including accurate records of activity and intervention, using Day Ones Customer Relationship Management (CRM) system, capturing and storing data in line with Day One policies and procedures and regulatory requirements.
Implement processes and procedures to collect patient and family feedback and contribute to ongoing monitoring and evaluation of Day One services through providing relevant information, case studies and reports.
Build awareness of the role and charitys purpose through building strong and effective relationships across the regional major trauma network, ensuring those who need it have access to Day One support.
Work closely with local authority, statutory and voluntary organisations to provide patient and family support and advocacy.
Help establish other support mechanisms once a person is no longer within the hospital setting, supporting the patient discharge process in conjunction with leadership from NHS staff.
Identify and support the recruitment and supervision of Day One volunteers, where appropriate.
Support the roll out of our Peer Support Service, focussed on promoting awareness and uptake within the region.
Work closely with the wider team on performance, quality, safety and effectiveness of all services, ensuring appropriate safeguarding policies are followed.
Work closely with our Fundraising and Communications team, supporting national activity, as well as regional initiatives to raise awareness and fundraise.
Be prepared to travel across the region and, on occasion, to other sites and national meetings as required.
Willingness to undertake continuous development and training for the role, including mandatory Day One and NHS Trust specific training.
Person Specification
Experience
Essential
Experience of:
Delivering support, signposting or coordinating services in a healthcare, social care, charity or similar setting.
Working autonomously to assess need and coordinate support.
Presenting to groups with diverse audiences, including clinical and non-clinical staff.
Operating within a fast paced setting as part of a multi-disciplinary team.
Liaising with community, voluntary sector and NHS services and agencies.
Knowledge & understanding of:
Specific issues that affect people who are impacted by serious and life-changing injury.
The principals of safeguarding, confidentiality and data protection.
IT software and systems and programmes, e.g. Microsoft office suite and CRM systems.
Skills, abilities & qualities:
Aligns with the values of Day One.
Has a professional, caring, sensitive and responsive approach.
Ability to work consistently and safely within policies and procedures whilst maintaining professional boundaries at all times.
Emotional intelligence, resilience and adaptability.
Pro-active self-starter, able to work autonomously, using own initiative as well as work as part of a diverse team.
Organised and responsive to others in a way that is both timely and professional.
Cool and calm-headed decision maker.
Can work under pressure and manage competing priorities.
Can use effective support systems to develop own knowledge and practice.
Can maintain accurate case management records and file notes.
Confident about speaking to people who are extremely vulnerable and have experienced serious injuries and traumatic events.
Desirable
Knowledge of working with or within NHS Trusts and/ or the charity or voluntary sector.
Experience of developing and embedding new services or initiatives.
Experience of working with people impacted by serious injuries or major trauma in any setting.
Previous experience of working with volunteers.
A relevant professional qualification is desirable, but not essential.
Commitment to, and evidence of, continuing personal development.
Person Specification
Essential
Experience of:
Delivering support, signposting or coordinating services in a healthcare, social care, charity or similar setting.
Working autonomously to assess need and coordinate support.
Presenting to groups with diverse audiences, including clinical and non-clinical staff.
Operating within a fast paced setting as part of a multi-disciplinary team.
Liaising with community, voluntary sector and NHS services and agencies.
Knowledge & understanding of:
Specific issues that affect people who are impacted by serious and life-changing injury.
The principals of safeguarding, confidentiality and data protection.
IT software and systems and programmes, e.g. Microsoft office suite and CRM systems.
Skills, abilities & qualities:
Aligns with the values of Day One.
Has a professional, caring, sensitive and responsive approach.
Ability to work consistently and safely within policies and procedures whilst maintaining professional boundaries at all times.
Emotional intelligence, resilience and adaptability.
Pro-active self-starter, able to work autonomously, using own initiative as well as work as part of a diverse team.
Organised and responsive to others in a way that is both timely and professional.
Cool and calm-headed decision maker.
Can work under pressure and manage competing priorities.
Can use effective support systems to develop own knowledge and practice.
Can maintain accurate case management records and file notes.
Confident about speaking to people who are extremely vulnerable and have experienced serious injuries and traumatic events.
Desirable
Knowledge of working with or within NHS Trusts and/ or the charity or voluntary sector.
Experience of developing and embedding new services or initiatives.
Experience of working with people impacted by serious injuries or major trauma in any setting.
Previous experience of working with volunteers.
A relevant professional qualification is desirable, but not essential.
Commitment to, and evidence of, continuing personal development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Day One Trauma Support
Address
James Cook University Hospital
Marton Road
Middlesbrough
Cleveland
TS4 3BW
Employer's website
(Opens in a new tab)
Employer details
Employer name
Day One Trauma Support
Address
James Cook University Hospital
Marton Road
Middlesbrough
Cleveland
TS4 3BW
Employer's website
(Opens in a new tab)
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