Quality Manager – Precision Manufacturing Sector Based in Bedfordshire Salary: Neg (DOE) A new permanent career opportunity has arisen working for a global engineering leader who excels in the production of high‑accuracy, precision manufactured parts and products. This job role seeks a hands‑on Quality Leader who can take full ownership of the Quality Management System and champion a culture where robust processes, reliable data, and right‑first‑time output are considered standard practice. Ideally suited to a professional Qualityu Manager who thrives on the shop floor, enjoys solving complex machining challenges, and can confidently represent the business to customers and auditors. Key responsibilities Customer & Product Quality Act as the main point of contact for all customer quality matters, from initial containment through to verified corrective actions. Lead structured investigations using 8D, A3, 5‑Why and other analytical tools to eliminate repeat issues. Manage all quality submissions including PPAP packages (PSW, PFMEA, Control Plans, MSA, capability studies, etc.). Inspection & Process Control Oversee in‑process and final inspection activities for CNC‑machined components, ensuring compliance with GD&T, special characteristics, and functional requirements. Introduce and maintain layered audits, patrol checks, and escalation processes such as stop‑build/stop‑ship. Drive SPC utilisation across machining operations, monitoring Cp/Cpk and reacting quickly to out‑of‑control signals. Quality Systems & Compliance Own the site’s QMS and maintain readiness for ISO 9001 and IATF 16949 audits. Lead internal audit programmes, corrective actions, and documentation updates. Manage MRB processes including nonconformance review, dispositions, concessions, and deviations. Continuous Improvement Lead CI initiatives focused on scrap reduction, first‑pass yield, and process capability. Partner with Manufacturing Engineering to implement error‑proofing, robust process controls, and standardised work. Facilitate cross‑functional improvement workshops targeting flow, stability, and quality performance. Supplier Development Conduct supplier audits, manage supplier PPAPs, and drive improvement through scorecards and corrective actions. Leadership & Reporting Develop and mentor the quality team in metrology, GD&T, problem‑solving, and customer communication. Report weekly and monthly performance metrics including PPM, scrap, rework, FPY, capability, and cost of poor quality. Key skills and Requirements Degree in Engineering or equivalent technical experience. 7 years in quality roles within CNC machining, precision engineering, or similar high‑mix manufacturing. Strong working knowledge of APQP/PPAP, PFMEA, MSA, and capability analysis. Advanced understanding of GD&T and metrology tools (CMM, height gauges, surface measurement equipment). Demonstrated problem‑solving expertise (8D, Ishikawa, DOE, etc.). Experience with ISO 9001 auditing; Lead Auditor certification is a plus. Confident communicator with experience managing customer escalations. Lean/CI training (Green Belt, Black Belt, or equivalent) preferred. Hours of work and benefits Mon–Thu: 07:45–16:45 with an early finish on Friday Excellent employee benefits package to include enhanced holiday and pension entitlements NB. This is a role that requires regular presence on the shop floor and flexibility to support audits, customer visits, and urgent investigations. Please not that this employer does not offer employment sponsorship