Job Title
Barchester Healthcare are seeking a dedicated and experienced Administrator to join their team and contribute to the efficient running of a high-quality care home. This varied position encompasses managing customer experience elements, HR, recruitment, payroll, finance, and supervising junior members of the administration team.
Responsibilities:
* Promote a warm and welcoming environment for residents, staff, and visitors.
* Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support commercial performance and conversion of enquiries for the home.
* Drive occupancy and reputation of the Care Home as part of a community engagement team.
* Support resident and family feedback with a focus on customer care.
* Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions.
* Payscale preparation for home-based staff.
* Provide advice and guidance to employees on queries using the HR tools and resources available.
* Ensure that all personal files are stored securely.
* Attend meetings and produce accurate notes and minutes where required.
* Ensure all rotas are complete.
* Manage safe contents, petty cash, and resident fund accounts.
* Update ad-hoc training, supervisions, and appraisals on staff records.
* Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications.
Required Skills and Qualifications:
* Experience in a customer-facing role.
* Previous involvement in HR administration and recruitment.
* High level of attention to detail and ability to prioritise.
* Proficient user of Microsoft-specifically Word, Excel, and Outlook.
* CIPD qualification beneficial.
Benefits:
* Rewarding Excellence bonus up to £500 for a Good or Outstanding CQC inspection.
* Unlimited access to generous refer-a-friend scheme earning up to £500 per referral.
* Access to wide range of retail and leisure discounts at big brands and supermarkets.
* Free access to medical specialists for second opinion.
* Confidential and free access to counselling and legal services.
* Tax code review service checking you're on right code and paying right level of tax.
* Option to join monthly staff lottery alongside thousands of colleagues across the UK.
As only healthcare provider accredited as one of best companies to work for in the UK, Barchester is dedicated to ensuring team members are respected and valued. If looking to develop administrative career with supportive employer offering progression opportunities, Barchester is empowering and rewarding place to be.