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Site Manager
HM - Chris Ashe
Location - Bristol
Deliveroo
Deliveroo’s mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We operate in a competitive marketplace and have achieved significant growth, including in our New Verticals business, which encompasses site operations across delivery-only sites - Editions and HOP.
We continue to innovate and challenge ourselves to deliver more. We are investing in and building teams to launch new products. It’s an exciting time to join us!
Editions
Deliveroo Editions were the world's first delivery-only kitchens, and we remain market leaders, helping our restaurant partners succeed. Since 2017, we’ve perfected the art of fast, efficient deliveries across various markets, providing restaurant owners with an end-to-end solution that outperforms traditional KPI standards. Leading brands like Dishoom, Wingstop, Five Guys, and Pickl have chosen Editions to grow their brands in high-demand areas.
Site Operations
Great people drive our business forward. We welcome applications even if you don’t have exact experience. Interested? Take a look at our Site Manager role and apply to join the Roo family.
The Role
The Site Manager is responsible for driving high performance at their site, maximizing customer satisfaction, optimizing productivity, controlling personnel costs, maintaining stock accuracy, managing inventory, and minimizing wastage. They create a positive environment, develop and train team members, and ensure safety, legal compliance, and operational standards are upheld.
What You’ll Be Doing
* Own daily site operations.
* Lead your team, working closely with the multi-site manager to meet company goals.
* Align with Deliveroo values and promote them within your team.
* Develop, train, and motivate staff to meet targets.
* Achieve KPI targets and seek continuous improvement.
* Ensure SOP compliance through supervision and coaching.
* Manage costs, including Opex, maintenance, utilities, and labor.
* Maintain operational and financial records accurately.
* Ensure a clean, organized, and safe site environment.
* Comply with health & safety and food safety regulations.
* Supervise timekeeping and staffing levels.
* Conduct health & safety audits and participate in meetings.
* Monitor customer feedback and seek improvements.
* Manage relationships with restaurant partners and external parties.
* Collaborate across teams to enhance operations.
* Participate in projects to improve the operating model.
Requirements
* 1-2 years of junior management experience in food & beverage, ideally in restaurants.
* Adaptability and openness to change.
* Proven ability to influence KPIs.
* Commercial awareness to grow order volume and GMV.
* Problem-solving skills in fast-paced environments.
* Knowledge of food safety and health & safety compliance.
* Experience leading a team with multiple direct reports.
* Excellent communication skills, both verbal and written.
* Organized, detail-oriented, and tech-savvy (experience with Looker preferred).
* Positive attitude and desire to grow with Deliveroo.
* Right to work in the country.
* Willingness to work weekends and adhere to company expectations.
Workplace & Diversity
We prioritize employee welfare and value diversity in our workforce. Our benefits include competitive pay, bonuses, equity, health and wellness programs, flexible benefits, and development opportunities. We foster an inclusive environment where everyone can thrive based on their passion for food and innovation.
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