Social network you want to login/join with:
Customer Service Manager - Manufacturing Industry - Brighouse, Brighouse
col-narrow-left
Client:
Page Personnel
Location:
Brighouse, United Kingdom
Job Category:
Customer Service
-
EU work permit required:
Yes
col-narrow-right
Job Reference:
1b0e784d3870
Job Views:
6
Posted:
05.05.2025
Expiry Date:
19.06.2025
col-wide
Job Description:
* Customer Service Manager
* Manufacturing Industry
About Our Client
Page Group is working with a leading manufacturing business providing products to a national B2B customer base. As the business continues to improve efficiency, they are seeking a Customer Service Manager to join their offices in Brighouse.
Job Responsibilities
* Lead the Customer Service Department of 4 FTE to deliver world-class service to B2B customers.
* Manage post-sale processes including complaints, repairs, installations, and parts.
* Build strong relationships with key national B2B customers through regular and transparent communication.
* Drive continuous improvement in processes and procedures, ensuring they are robust and fit for purpose.
* Provide reports and insights to the board level.
* Collaborate with logistics, production, sales, and finance to manage the customer journey.
* Feedback quality issues to production to reduce recurrence.
* Conduct root cause analysis on customer complaints to minimize recurring issues.
* Implement, manage, and monitor KPI performance across the team.
Ideal Candidate
* Experience in a similar Customer Service Management role.
* Ability to lead and motivate a team.
* Proficiency in process and procedure improvement.
* Customer-centric mindset.
What We Offer
This role based in the Brighouse, Huddersfield area offers an excellent opportunity to join a leading manufacturing company as a Customer Service Manager. The package includes...
#J-18808-Ljbffr