Our client is looking for a warm, supportive, and organised Customer Service Manager to join their friendly and hardworking team. This is a fantastic opportunity for someone who enjoys working with people, supporting others to do their best, and helping a busy business run smoothly day to day.
If you take pride in creating a positive environment for both customers and staff, and enjoy variety in your role, this could be the perfect next step for you.
As the Customer Service Manager, you will be responsible for:
You'll play a key role in keeping the business running efficiently while being a reassuring and approachable presence for clients and colleagues alike. Your responsibilities will include:
1. Supporting the smooth day-to-day running of the office
2. Leading and supporting Reception and Administrative teams
3. Being a friendly point of contact for customers, helping with queries and resolving concerns
4. Managing appointments and overseeing the referral process
5. Working closely with colleagues to support their needs and resolve queries
6. Welcoming new starters through inductions and supporting their training and development
7. Managing rotas, holidays, sickness, and return-to-work meetings with care and fairness
8. Supporting staff development, reviews, and well being
9. Assisting with recruitment, interviews, and team plann...