A leading Machinery manufacturer in the Lancashire area are looking for a talented Customer Service Manager to join their team.
You will be responsible for preparing and managing spare parts quotations, order acknowledgements and customer delivery commitments, supporting budgets, sales proposals and OEM negotiations, and coordinating warranty and replacement parts.
You will oversee shipping, returns and customs documentation, ensure accuracy within the ERP system set team objectives, manage performance and development, and review KPIs. Monthly reports to drive continuous improvement, working closely with Sales, Engineering, Purchasing, Manufacturing and Shipping.
Customer Service Manager Requirements
25 years experience in the capital equipment or engineering sector
Strong MS Office skills
Proven leadership and customer-facing experience
Willingness to travel as required
Benefits
264 hours annual leave (including bank holidays)
Contributory pension scheme
Discretionary annual bonus
Life assurance
Medical cash health plan
Employee Assistance Programme
On-site parking
If you have the required skills for this Customer Service Manager position or would like to learn more then please get in touch ASAP with an up-to-date copy of your CV. You can also call Morgan Hallworth on 07733479502 for a confidential chat.
If this role isnt of interest, but you know of someone who could be, Chroma Recruitment operates a referral scheme.
Chroma Recruitment is acting as an employment business with regards to this position.
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