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Key Responsibilities
Account Management & Client Relationship
* Manage day‑to‑day recruitment support for warehouse and distribution centre clients.
* Build strong working relationships with site managers, shift supervisors, and HR teams.
* Conduct regular onsite visits and client service reviews.
* Act as the main point of contact for all staffing requirements and workforce planning discussions.
* Resolve client issues promptly, ensuring high service satisfaction.
Warehouse Recruitment Delivery
* Manage high‑volume recruitment campaigns for warehouse roles, including peak seasonal demand.
* Source candidates via job boards, referrals, advertising, local networking, and social media.
* Screen candidates through interviews and suitability checks.
* Coordinate start dates, shift patterns, inductions, and onboarding.
* Maintain a strong pipeline of available candidates for urgent requirements.
Workforce Planning & Scheduling
* Support clients with forecasting and planning staffing levels.
* Manage shift bookings, rota requirements, and short‑notice cover.
* Reduce attrition by improving candidate engagement and retention strategies.
* Monitor attendance and performance of temporary workers, addressing issues proactively.
Compliance & Health and Safety
* Ensure all candidates complete Right to Work checks and relevant documentation.
* Maintain compliance with recruitment legislation and internal procedures.
* Ensure candidates are briefed on PPE, warehouse safety standards, and site policies.
* Manage onboarding documentation, timesheets, and worker records accurately.
Commercial Performance & Growth
* Identify opportunities to increase business within existing accounts.
* Support contract renewals and negotiate terms where required.
* Work towards weekly/monthly KPIs including fill rates, revenue, and worker retention.
* Upsell additional recruitment solutions such as onsite coordination, managed services, or permanent hiring support.
Reporting & Administration
* Maintain accurate records in the ATS/CRM system.
* Provide regular reports on fill rates, attrition, attendance, and workforce performance.
* Track recruitment activity and ensure all vacancies are updated and prioritised correctly.
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