Interim Customer Services Manager - (Crewe, On-site 4/5 Days a Week) Duration: 3 Months Location: Crewe, Cheshire Engagement Type: Contract We are seeking an experienced Customer Services Manager to support our financial services operation for a short-term engagement. The successful candidate will play a critical role in maintaining operational excellence across customer service, regulatory standards, and strategic oversight. Key Responsibilities: Lead and support customer-focused operational teams in a high-paced environment Oversee complaint resolution, claims processing, and payment handling Manage scopes of work relating to consumer duty, fraud prevention, and complaints handling Collaborate with senior management and executive teams to align operational activities with strategic goals Analyse and enhance KPIs, reporting structures, and operational efficiency Utilise Salesforce within a customer service or operational context Leverage MI for performance and insight-driven decision making Contribute to the implementation of new technologies and digital tools Support transformation initiatives within the operational functionEssential Experience: Extensive background in customer service operations such as call centres, claims or complaints departments Proven experience in a financial services environment Strong understanding of regulatory frameworks including consumer duty and fraud preventionDesired Skills: Experience in large-scale transformation programmes Proven ability to implement new technologies to improve operations Background in operational use of Salesforce Analytical skills in MI utilisation and KPI optimisation Strategic thinking with previous exposure to executive-level collaborationOf you would be interested in learning more about this opportunity, please apply with your CV and I will be in touch