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Customer Service Manager, Preston, Lancashire
Client: Blayze Group
Location: Preston, Lancashire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 4
Posted: 04.06.2025
Expiry Date: 19.07.2025
Job Description:
London Residential Development
An opportunity to join a London Property Developer as a Customer Service Manager, supporting and leading on a key residential apartment development in London. You will be the lead on the Customer Service Experience from exchange through the warranty period, overseeing the close-out phases of the development before Practical Completion (PC). Your role will involve ensuring construction teams deliver high-quality work and a first-class customer experience throughout the journey. You should be effective in developing and maintaining relationships with construction partners and suppliers to ensure best practices and high standards are adhered to, with a proactive approach.
The ideal candidate will have experience as a Customer Service Manager, with demonstrated knowledge in customer service, and be responsible for developing a team that provides customers with a delightful, frictionless experience.
Responsibilities
* Utilise best practices within residential development and real estate to implement and provide a superior customer service experience on key developments in London.
* Serve as the first point of contact for customers throughout the customer journey, from exchange to completion and during the 2-year warranty period.
* Maintain strong communication with customers, providing construction updates.
* Liaise with subcontractors to ensure reported defects are addressed in a cost-effective and professional manner.
Qualifications & Experience
* Bachelor's degree or equivalent experience
* 5+ years of customer service experience within Residential Real Estate in London
* Experience in a Customer Service Management role for a Property Developer or House Builder
* Excellent written and verbal communication skills
* Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
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