Customer Service Manager (Maternity Cover – 12 Months)
Location: Morley, Leeds | Full Time | Competitive Salary
(with the potential for permanent opportunities)
We are seeking an experienced and motivated Customer Service Manager to join our busy and fast-paced pallet network transport company on a 12-month maternity cover contract. This is a fantastic opportunity for someone with strong leadership skills who thrives in a logistics or transport environment — and it may lead to further opportunities within the business.
About the Role:
As Customer Service Manager, you will lead and support a dedicated team of 7 Customer Service Advisors, ensuring the delivery of exceptional service to our customers. Your ability to manage a team under pressure, resolve issues efficiently, and maintain strong communication across departments will be key to your success.
Key Responsibilities:
· Manage, motivate and support a team of 7 customer service advisors
· Monitor team performance, set goals, and conduct regular reviews
· Handle escalated customer queries and complaints professionally
· Collaborate with the transport team, warehouse team, and sales to ensure smooth service delivery
· Analyse customer service metrics and report on performance
· Drive continuous improvement in customer satisfaction and internal processes
Requirements:
· Proven experience in a customer service leadership role (transport/logistics sector preferred)
· Excellent communication, organisational, and problem-solving skills
· Ability to work under pressure in a fast-moving environment
· Strong IT skills and experience using CRM systems
· Positive, team-oriented approach with a can-do attitude
Contract Details:
Contract Length: 12-month maternity cover (with the potential for permanent opportunities)
Start Date: October 2025
Hours: Full-time, Monday–Friday
We're a growing company with a strong team ethos and commitment to excellent service. You'll be joining a supportive management team and working in a dynamic, no-two-days-the-same environment where your leadership really makes a difference.
We offer:
Full training and ongoing support
A supportive team who love what they do
Career development opportunities in a growing business
25 days holiday plus bank holidays
Medicash Plan providing cashback on your day-to-day health treatments.
Complementary Employee Assist programme providing well-being, and financial help.
Store discounts from weekly shopping to big purchases
Funded annual company event for you and your partner
Opportunity to receive monthly Game Changer awards of £100
Double your annual salary in life insurance
Free food and drink events throughout the year
Long Service Awards
Employee of the Year award worth £1000
Job Types: Full-time, Temporary
Contract length: 12 months
Work Location: In person
Expected start date: 01/10/2025