New Business ITSM Sales Executive / ITSM Solutions Sales – IT / MSP
Location: Hybrid, Watford (2 days per week in office)
Type: Full-time
Salary: £60,000 – £80,000 + commission OTE £110,000 year 1.
About the Rol
eWe’re seeking an experienced New Business Solutions Sales Executive with a proven track record in ITSM solutions sales, software integration, and automation
.This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers
.You’ll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and integration, and position our services as a trusted extension of their IT operations
.This is an opportunity to join a rapidly growing international organisation and play a pivotal role in expanding our footprint within the ITSM and MSP ecosystem
.
Key Responsibiliti
esNew Business Development & Lead Generati
* onDrive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM / MSP secto
* r.Identify and engage key decision-makers across IT, Operations, and Service Management function
* s.Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approac
* h.Develop tailored engagement strategies leveraging CRM and sales intelligence tools (HubSpot, Salesforce, LinkedIn Sales Navigator
).Solution Sales & Deal Manageme
* ntLead discovery sessions to uncover client pain points around ITSM, integration, and automatio
* n.Deliver solution-oriented demos and workshops, aligning our services to customer use cases and business outcome
* s.Navigate complex, multi-stakeholder sales cycles with precision and persistenc
* e.Own the full sales cycle — from prospecting and qualification to negotiation, close, and successful handover to the delivery tea
* m.Position our solutions as strategic, outcome-driven partnerships that enhance efficiency, visibility, and automation for client
s.Industry Expertise & Collaborati
* onStay current with trends in ITSM platforms (ServiceNow, BMC, Freshservice, Jira Service Management, etc.), integration tools, and service automation technologie
* s.Share market insights and customer feedback with internal teams to shape go-to-market and product strategie
* s.Collaborate cross-functionally with Marketing, Product, and Partner teams to align campaigns and customer success effort
* s.Maintain accurate pipeline and forecasting data using established CRM and reporting processe
s.
What We’re Looking
ForRequir
* ed:A HUNTER!! ITSM industry new business experience is a must. You will have an engaging personality and solution expertise. Understanding user experience to put together the building blocks for success service desi
* gn.Proven experience in new business lead generation and solution sales within ITSM, IT services, or MSP environmen
* ts.Demonstrated success selling ITSM or automation-based integration solutions (e.g., ServiceNow, Jira, or simila
* r).Strong understanding of managed services, outsourcing models, and recurring revenue sales structur
* es.Experience managing complex B2B sales cycles involving multiple stakeholders and technical evaluatio
* ns.Excellent communication, presentation, and consultative selling skil
* ls.Self-starter mentality with a strong ownership mindset and bias for resul
* ts.Domain knowledge of ITSM frameworks (ITIL, SIAM, etc
* .).Understanding integration platforms, automation tools, or workflow orchestration solutio
* ns.Experience of selling into MSPs or enterprise IT service teams, or, reseller experien
ce.
Additional Informa
* tionHQ based in Finland – initial onboarding includes a 1-week induction and culture immersion at our Finnish headquart
* ers.Global offices located in London, Finland, USA, and Germ
* any.Collaborative, innovative environment with a focus on professional growth, autonomy, and shared succ
ess.