Length of employment: Job Summary: The Ministry of Defence employs over 50,000 Civil Servants, with the Army Top Level Budget (TLB) accounting for around 12,000 of them across more than 300 locations. Our workforce is diverse, encompassing roles such as trainers, human resources, teachers, psychologists, storekeepers, financiers, project and programme managers, and policy secretariat staff. Each function and profession play a crucial role in delivering key outputs for the Army, making data-driven insights essential for understanding our workforce. We are committed to delivering exceptional results for our customers while respecting your work-life balance. Our industry-leading flexible working practices provide you with the freedom to balance work and personal life effectively. At Army Headquarters, our people are our greatest asset. We foster an inclusive environment where everyone can be themselves and perform at their best. You will be part of a diverse and supportive community, whether working alongside project teams with a shared vision or participating in employee networks of like-minded individuals. By celebrating different backgrounds and perspectives, we achieve outstanding results together. The Information Capability Support Team (ICST) is a centralised digital support hub at the core of Army Headquarters (AHQ), providing first-line assistance for MODNet and enabling smarter, more connected ways of working across the organisation. ICST is made up of five specialist teams, each delivering essential services to the entire AHQ community: SharePoint Admin Team - Ensures seamless collaboration and content management through expert SharePoint support. Development Team - Champions innovation by designing digital tools and automations that streamline workflows and enhance productivity. Digital Skills & Development Team - Builds digital confidence across AHQ through tailored upskilling and learning opportunities. Security Risk Team - Maintains digital resilience by managing information assurance and mitigating cyber risks. HelpPoint Team - Acts as the first point of contact for MODNet support, resolving issues quickly to keep everyone connected. What makes ICST unique is its reach: team members work with a wide range of stakeholders across all grades and ranks, offering exposure to diverse perspectives and challenges. This variety creates a dynamic environment where no two days are the same. As a department, ICST plays a vital role in keeping AHQ online and operational-empowering people with the tools, knowledge, and support they need not just to do their jobs, but to do them better. The Development Team, in particular, leads the charge in creating smarter, more efficient ways of working that benefit the entire organisation. This position is advertised at 37 hours per week. Job Description: This role offers an exciting opportunity to join a dynamic and evolving team committed to delivering outstanding customer service across the Army Headquarters. As a member of the Development Team within the ICST, you will support personnel across Headquarters in designing, building, and implementing smarter working solutions using the Microsoft Power Platform suite-including Power Apps, Power Automate, and Power BI. These tools help streamline outdated processes, delivering significant time and cost savings across the organisation. You will collaborate with a wide range of stakeholders, from senior leadership to contractors and Civil Service colleagues. The team operates in a fast-paced environment that values professionalism, innovation, and a positive team culture. Key Responsibilities: Act as a primary point of contact for end users, reviewing current workflows and identifying opportunities to improve efficiency using Microsoft Power Platform tools. Design, build, test, and implement digital solutions in line with current policy and guidance. Provide ongoing support and maintenance through regular reviews and updates, ensuring solutions remain effective and user-focused. Offer third-line support for technical queries submitted via ICST HelpPoint, using specialist knowledge and research. Engage in continuous learning through training and collaboration with internal and external Power Platform communities to stay current with best practices and emerging tools. Work closely with the Service Desk Manager, Power Platform community, SharePoint Admin Team, Security Team, O365 Digital Skills Manager, and end users to understand needs and deliver high-quality service. Contribute to the development of standard procedures and process improvements to enhance team performance and service delivery. Learning & Development Opportunities: Professional development in areas such as Knowledge & Information Management, Cyber Security, and Business Management. Personal development opportunities including leadership, problem-solving, assertiveness, and coaching/mentoring. The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance. Other benefits for Army civil servants include: - 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years' service - Pension contribution: 28.97% - Personal and professional development of skills - Alternative working patterns for many roles - Access to the Employee Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle. - Enhanced parental and adoption leave - 6 days special leave per year which can be used for volunteering activities - Learning and Development - Free Parking - Access to on-Site Gym We believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes working towards membership of a professional body and/or undertaking a modern apprenticeship as part of your role. A modern apprenticeship is a combined package of work and training. Through the schemes available you will gain a professional qualification, practical experience, and the broader skills required to develop in your current role and pave the way for your future career. Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements. The post does not offer relocation expenses. External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. Please Note: Expenses incurred for travel to interviews will not be reimbursed. Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk. The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments. MOD Recruitment Satisfaction Survey - We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights. Organisational skills, accuracy, and attention to detail will be key. If you're passionate about making a difference and thrive in a fast-paced, collaborative environment, this is the perfect opportunity for you! Essential skills required: Solution focused. Experience of designing, testing, documenting, implementing and managing solutions using Microsoft 365 products including SharePoint Online, Microsoft Teams & Microsoft Power Platform Suite. Experience in customer focused roles. Experience in communicating and influencing. Demonstrate your ability to engage with stakeholders at varying levels. Elaborate on your proficiency in organising, planning, and working to deadlines. Experience/ Knowledge around exploiting information to support organisational goals. Experience of managing own workload, working independently and as part of a team. Able to provide examples of Strong and empowering leadership. Good working knowledge of Applying relevant legislation Customer focused. Desirable skills: Good understanding of information security such as the requirements for DPIA's (Data Protection Impact Statement). Experience in working in a military environment. At application stage you will be assessed against the following: Personal Statement - No more than 750 words evidencing your relevant experience in line with the person specification section on this advert. Please demonstrate your ability to engage with stakeholders at varying levels and elaborate on your proficiency in organising, planning, and working to deadlines. Behaviours Changing & Improving Communicating & Influencing Leadership Managing a Quality Service When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected. Applications will be sifted using the Behaviours and Personal Statement that have been chosen for this campaign, but in the event of there being a high number of applications, a sift will be conducted on the lead behaviour 'Changing & Improving' only. At interview stage you will be assessed against the following: Behaviours Changing & Improving Communicating & Influencing Leadership Managing a Quality Service Application sifting will be scheduled to take place within 7 days of the application closing date. Interview dates are to be confirmed and will be held in person. We endeavour to keep to these time frames, but these are subject to change around business needs. The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment. The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out. The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk. As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn