* 5* Customer Service Role Servicing 5* Clients
* Fast-paced Role With Excellent Opportunities for Progression
About Our Client
This opportunity is with a medium-sized organisation within the retail industry that values customer satisfaction and service excellence. They are committed to providing high-quality products and experiences to their customers.
Job Description
* Respond promptly to customer enquiries via phone, email, or in person.
* Resolve customer complaints effectively while maintaining a positive rapport.
* Maintain accurate records of customer interactions and transactions.
* Provide detailed information about products and services to customers.
* Collaborate with internal teams to ensure smooth service delivery.
* Monitor and follow up on customer feedback to improve service quality.
* Assist in training new team members in customer service procedures.
* Stay updated on company policies, products, and services to better assist customers.
The Successful Applicant
A successful Customer Services professional should have:
* Experience in customer-facing roles, preferably within the retail sector.
* Strong communication and problem-solving skills.
* Attention to detail and the ability to multitask efficiently.
* Proficiency in using customer management systems or similar tools.
* A positive and customer-focused attitude.
What's on Offer
* A competitive salary of £32,000 - £40,000 per annum.
* Time off in lieu (TOIL) to support work-life balance.
* A permanent position within a small/medium-sized luxury organisation which is part of a larger group.
* An opportunity to grow within the retail industry.
* A supportive and customer-focused work environment in Corsham.
If you're passionate about delivering excellent service and want to make a difference in the retail industry, we encourage you to apply for this exciting opportunity in Corsham. #J-18808-Ljbffr