Managing Director | SIKLA UK & Ireland | Modular Steel Frames and Industrial Pipe Supports
As part of the Customer Service Team you will be responsible for Customer Service duties and for providing administrative support to the Supply Chain operations (Belfast and Milton Keynes).
This role involves administrative tasks, maintaining accurate documentation records, providing an excellent level of customer service, and proactively communicating with all company stakeholders.
Teamwork, communication and attention to detail are crucial for you to succeed in this role.
Your Duties and Responsibilities
* Handle customer enquiries via phone and email in a professional, solution-focused manner.
* Check stock levels and reply to customer queries about it.
* Keep customers informed about order status.
* Prepare and process quotations, orders, and delivery documentation using ERP and CRM systems.
* Process daily and monthly sales invoices.
* Liaise with field sales, warehouse, and technical teams to coordinate customer requirements.
* Maintain accurate records of sales documents.
* Assist with onboarding new clients by liaising with the Field and Accounts team and opening new customer profiles on the ERP system.
* Perform general office duties and ad-hoc tasks.
* Support the Office Manager with regular reports and other admin tasks.
* Provide general support to visitors and guests.
Your Profile
* Minimum 2 years of proven experience in sales and customer service, preference to candidates with B2B or industrial background.
* Proficient in using ERP software and MS Office applications.
* Strong communication and interpersonal skills.
* Excellent priority management skills.
* Self-motivated and highly proactive.
* Ability to work collaboratively with a sales team and other departments.
* Strong attention to detail and organisational skills.
* Ability to work independently under pressure and to tight time scales.
* Flexibility, multitasking and willingness to learn.
* Available for occasional on-site training in Milton Keynes.
* Previous background with Purchasing duties might be valued.
Package
* Working hours: 7.45 AM - 4.45 PM (Mon-Thu) | 7.45 AM - 2.45 PM (Fri).
* 25 days annual leave (+ bank holidays).
* Onsite free refreshments and regular staff lunches.
* Possibility of enrolling with Private Healthcare & Local Gym Membership.
We look forward to hearing from you!
You will find more information about Sikla and its Team on our website, careers page and LinkedIn.
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Industries
Construction
Referrals increase your chances of interviewing at SIKLA UK & Ireland by 2x.
Sign in to set job alerts for “Sales Office Assistant” roles.
Belfast, Northern Ireland, United Kingdom
#J-18808-Ljbffr