Overview
Client Sales Executive - Part-time at Stowe Family Law LLP. This role focuses on helping potential clients going through difficult times. A telephony sales background is welcome for this brand-new challenge in a growing business.
What you’ll be doing
* Dealing with New Business Enquiries: Supporting the Client Service Team by handling inbound and outbound warm calls, and understanding each client’s needs.
* Reassuring the client and handling their requests professionally with empathy.
* Accurately taking down information and entering it into a case management system (Salesforce).
* Converting these clients to either a fixed fee meeting or an immediately progressing client for our lawyers across the company.
* Liaising with lawyers across the country to establish best-practice ways of working, including understanding availability, regional preferences, and ensuring the client speaks with the most suitable lawyer for their case.
Skills/Experience
* Telephony sales background.
* Exceptional client service with the ability to deal sensitively with emotional or upset clients.
Hours & Salary
* £30,000 (this is the full-time equivalent salary).
* Part-time: 21 hours per week across 3 days: Saturday 9 am – 5 pm, Sunday 9 am – 5 pm, and Monday 11 am – 7 pm.
* New Starter Training for 2 weeks in Harrogate Office; training on family law.
* 80% working from home, and 20% working from the Harrogate office (1 day per week) after training.
Benefits
* Bonus
* A wellbeing culture including mental wellbeing days, and access to counselling sessions
* Volunteering leave
* Diversity public holidays
* 26 days holiday
* Enhanced adoption, maternity and paternity pay
* Paid leave for fertility treatment
* Emergency dependants leave
* Bereavement leave
* Medicash health insurance - 24/7 GP’s, dental, counselling, gym discounts
* Training grants
* Life Assurance
* Contributory pension
* Flexible working
About Stowe Family Law
We\'re the largest and fastest-growing team of family law experts in the country, boasting over 400 colleagues across 90+ offices specialising in divorce, finances, and children law. Our exceptional growth creates development and progression opportunities.
Seniority level
Entry level
Employment type
Part-time
Job function
* Sales and Business Development
* Industries: Law Practice
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