Overview
Conference & Events Sales Executive - Central
Location: Multiple Venues, Bristol
Salary: Up to £28,000 per annum
Contract: Full-Time, Permanent
Working across a collection of unique venues located in the South West, joining a corporate hospitality sales team, curating memorable experiences for customers. As a Sales Executive, you are at the heart of our operation, and we are looking for individuals who share our energy and passion to convert event sales bookings and revenue. You\'ll be working as part of our fantastic sales team and ensuring all customer\'s needs are met and their expectations are exceeded, with a focus on increasing corporate event business. The role includes conducting site visits and meeting customers to establish final details while ensuring every customer receives a high standard of service from start to finish. Accountable for ensuring all event orders and supporting documents are detailed and accurate before handing over to the operations team, as well as ensuring invoices are raised and payments received in line with company payment terms. You will be proactive in gaining and responding to customer feedback and securing repeat bookings through post-event calls.
Responsibilities
* Conducting sales activities including responding to telephone and e-mail enquiries
* Following up on all enquiries within a specific timescale with an aim to convert to confirmed bookings
* To secure venue show rounds for the BDMs and Event Planners
* To achieve agreed sales targets by driving conversion
* Issuing contracts to customers once bookings are converted
* Ensuring all details and requirements of confirmed bookings are handed over accurately to the Event Planner
* Cross-selling - multi location proposals in and around Bristol venues
* Proactive calls focusing on past bookers, lost and turned down enquiries and lapsed accounts
* To always be aware of sales activity/initiatives of competitors and use market intelligence to obtain market share
* To maintain accurate, up-to-date reports and information
* To maintain booking system compliance benchmarks
* To maintain relationships with regional agent accounts through telephone and direct mail activity
* Support innovative campaigns for the Sales and Marketing plan
* To achieve and exceed agreed national sales campaign targets
* Opportunity to attend local/national FAM Trips and Showcases
* Respond positively and efficiently to customers to optimise repeat business
* Perform ad hoc tasks as directed
Qualifications
* Minimum 2 years\' experience in a proactive enquiry handling sales role, preferably within a high-profile Conference & Events venue, with a proven track record of achieving sales targets
* Previous experience of a dairy management system
* Minimum 1 year experience in the Bristol market
* Multi-site selling experience
* High degree of commercial awareness and ability to understand links between sales and profit
* Knowledge of Delphi/Salesforce CRM
Benefits
* Free meals
* Onsite free car parking
* Contributory pension scheme
* Grow your career with our Career Pathways and MyLearning programmes
* Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
* Exclusive travel discounts with TUI, Expedia, Booking.com and many more
* Save money on your food shop with discounts on Tesco, Sainsbury\'s, Morrisons and many more
* Up to 44% off cinema tickets
* Receive cash rewards every time you spend and use them on a wide range of brands
* Free wellness, mindfulness and exercise classes
* Share discounts and offers with friends and family
About Us
Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams strive for excellence in delivering employee dining and hospitality to some of the UK\'s leading workplace and iconic cultural and heritage destinations.
Job Reference: com/2209/96126001/52569191/R/SU #RA Venues
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
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