The job description is fairly detailed but contains some inconsistencies and formatting issues that can be improved for clarity and professionalism.
Revisions include:
* Correcting the salary range in the 'What can we offer you?' section to match the earlier mentioned figures.
* Ensuring consistent formatting of headings and lists.
* Removing redundant or irrelevant content, such as the social network login prompt at the beginning.
Below is the refined version of the job description:
Assistant Customer Service Manager, Sandwell District
Client: Central Parking
Location: Sandwell District, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 151b5f9d76cd
Job Views: 8
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description:
The Role
Customer Service Assistant Manager - Wigan - Full time; 40 hours per week - £28,000-£30,000 per annum DOE
Hours: Monday to Friday 08:00 - 17:00
Do you have experience in a management or equivalent role? Do you have excellent communication skills?
As a Customer Service Assistant Manager, you will work as part of the management team to ensure all operational conditions and service level agreements are met, maintaining quality standards and contractual requirements.
What will you do?
* Assist the Customer Service Manager in ensuring the smooth delivery of the contract.
* Conduct disciplinary and grievance procedures within the contract, following all processes in line with company policy.
* Manage resources effectively, ensuring proper deployment of staff to meet contractual requirements.
* Continuously monitor enforcement activities, report on KPIs, identify trends, and initiate remedial actions where necessary.
* Develop, coach, and monitor the supervisory team regarding cost control, supervisory skills, Health & Safety, and environmental issues.
* Set objectives, conduct appraisals, and identify training needs for operational staff.
* Monitor and manage staff absence and lateness.
* Oversee budget and contract spend related to uniforms, stationery, and supplies, ensuring cost control.
What will you bring?
* Minimum 36 months management experience within the last 3 years at Team Manager or equivalent level managing a team of supervisors or above.
* Strong people management skills, including coaching, training, and recruiting within a diverse workforce.
* Experience monitoring KPIs and preparing reports.
* Experience handling disciplinary issues with a good understanding of policy and procedure.
What is required?
* Management experience.
* Excellent interpersonal and communication skills.
What can we offer you?
* £28,000-£30,000 per annum DOE
* Pension Scheme
* 28 days annual leave including 8 Bank Holidays
* Training and promotion opportunities
* Employee Discount Scheme
If you meet these requirements and are interested in the role, please apply. A member of the recruitment team will contact you shortly.
We are committed to ensuring APCOA is a fair workplace for all, regardless of age, race, gender, or level within the business. We offer an exciting work environment with shared successes, challenging projects, and opportunities for growth. Our staff receive training to help them fulfill their potential and strive for excellence.
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