Box Office Assistants are often the first point of contact that customers have with the Theatre. Their role is to help customers with any question they may have about performances, seats, tickets and prices, and process transactions for tickets, memberships, gift vouchers, merchandise and other services in a friendly and courteous way, upholding the highest standards of customer service and accuracy.
Box Office Assistants serve customers face to face at the Theatre’s Box Office Counter and occasionally at third party venues, over the telephone and by email. Logical and methodical, with the ability to follow procedures and guidelines accurately, Sales Assistants are required to use their initiative to identify problems and recommend appropriate solutions, and respond to changing or ad hoc requirements. Most of all, Box Office Assistants are ambassadors for the Theatre, delivering world-class customer service and contributing to theatregoers’ enjoyment of visiting the Grand Opera House.
A full job description and further information about the role is included in the Candidate Information Pack which is available on the Theatre’s website by clicking on the Apply button below.
About the Organisation
As Northern Ireland’s Premier Theatre, The Grand Opera House is proud to present an unrivalled programme of drama, musicals (many direct from the West End), opera, comedy, and one of the most successful pantomimes in the UK and Ireland which brings 76,000 people through the doors every Festive Season.
The Theatre, which opened in December 1895, benefited from a £12.2 million restoration and development project in 2020/21, the most extensive work undertaken since the Grand Opera House was rescued from demolition in the mid-1970s, restored and reopened in 1980.
The Grand Opera House team is a hardworking, close-knit team, made up of people with a real passion for live theatre, customer service, and their beautiful and historically rich venue which attracts over 300,000 theatregoers each year. If this sounds like something you would like to be part of, further information about the Box Office Assistant role is available on the Theatre's website on the link above.
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