Safety and Security Manager (HOT0CIQJ)
Work Locations
Waldorf Astoria Admiralty Arch, London, SW1A 2WH
Waldorf Astoria London – Admiralty Arch is seeking a Safety and Security Manager to join the pre‑opening team for this highly anticipated new luxury hotel opening later this year. This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel. Located at the end of The Mall opposite Buckingham Palace, the property will feature 100 elegant rooms and suites, 17,500 sqft of private residences, two signature restaurants (Coreus by Clare Smyth and Café Boulud by Daniel Boulud), a world‑class spa, state‑of‑the‑art fitness facilities, and grand event spaces including a ballroom for up to 320 guests. Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and bespoke, once‑in‑a‑lifetime service experiences in the world’s most sought‑after destinations.
What will I be doing?
As Safety and Security Manager, you will be responsible for safeguarding the well‑being of guests, members, team members, and assets across assigned hotels. You will provide expert leadership across all aspects of security, safety, and risk management, ensuring a discreetly protected, fully compliant, and operationally resilient environment.
* Manage all guest and internal accident and incident records, ensuring accurate documentation and adherence to legal and corporate standards
* Lead investigations related to criminal activity at the property level, ensuring integrity, discretion, and procedural compliance
* Oversee safety, security, and risk management programmes, including health and safety, food hygiene, fire safety, public health, trading standards, disability access, and regulatory compliance across assigned hotels
* Support and conduct investigations to protect company‑owned and managed assets, providing expert guidance to hotel leadership
* Act as the primary liaison with local enforcement and statutory authorities for inspections, audits, and incident investigations
* Analyse incident and accident data to identify trends, assess risk exposure, and allocate preventive resources effectively
* Provide specialist support to hotel operations, including crisis management, statutory training, supplier approvals, and risk mitigation strategies
* Implement and maintain robust safety, fire, and security management systems in line with corporate policy and best practice
* Proactively reduce safety‑related guest concerns and complaints through preventative action and continuous improvement
* Conduct comprehensive audits to validate full compliance with Health & Safety and Food Hygiene legislation and brand standards
* Deliver structured safety and security training to managers, supervisors, and team members to embed awareness and accountability
What are we looking for?
Qualifications and attributes required for this role include:
* An minimum of five years’ experience in safety, security, or a related discipline within the hospitality sector
* Strong organisational and time‑management skills, with the ability to manage multiple priorities
* Proven supervisory and leadership capability
* A confident, positive, and professional demeanour
* Excellent interpersonal and communication skills, with the ability to engage sensitively and diplomatically with guests and colleagues
* Impeccable grooming standards aligned with luxury brand expectations
* Flexibility to adapt to varying operational and situational demands
* Ability to operate effectively under pressure and make sound, independent decisions
* Capacity to work autonomously and exercise professional judgement
* Demonstrated experience managing sensitive interactions requiring patience, tact, and emotional intelligence
* Strong expertise in safety and security management, including fire safety and risk assessments
* Ability to conduct detailed investigations and act as the subject‑matter expert for safety and security across assigned hotels
* Commitment to developing others through coaching, training identification, and ongoing professional support
* Proactive participation in continuous training and professional development
* Strong written and verbal English communication skills, with the ability to accurately document critical information
* Thorough knowledge of hotel layouts, facilities, emergency planning, and the surrounding local area
* Advanced computer literacy for reporting, correspondence, presentations, and internal communication
* Physical capability to perform essential job functions over extended periods
* High attention to detail and situational awareness to assess behaviour, operations, and emerging risk
Additional advantageous qualifications
* University degree in Safety, Security, or a related discipline
* Advanced certification in Fire Safety Management and Risk Assessment
* In‑depth knowledge of safety legislation and regulatory frameworks
* Prior experience working within Hilton Safety and Security standards
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