Clerical Officer - Northern Ireland Housing Executive - Downpatrick
Join the team at the Northern Ireland Housing Executive in Downpatrick as a Clerical Officer and provide essential administrative support to help ensure the smooth and efficient delivery of services. This is a great opportunity to build experience within a busy public sector environment while supporting day-to-day operations and delivering a high standard of customer service.
About the role:
* £13.05 per hour
* Housing Centre, Adelaide Street, Belfast
* 37 hours a week, Monday - Friday 9am - 5pm
* Holidays: 35 days pro rata
* Duration: Temporary, ongoing
What you'll be doing in this role:
* Provide timely administrative and co-ordination support and other ad hoc duties as required
* Input data, maintain records and set up databases
* Drafting responses to letters and complaints on behalf of the Business Area Manager
* Using telephony system to answer calls and making outbound calls to gather information
* Using Board app to triage and allocate work
* Monitoring of inboxes
What requirements are needed for this role:
* 5 GCSEs to include Maths and English
* 1 year's relevant experience in a similar role, delivering excellent customer service
* Strong IT skills including Microsoft packages, communication skills, and organisational skills
* Ability to work on own initiative
* As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position
Riada Resourcing is an equal opportunities employer.