Salary: Please state your expectations within your application
Contract: Full Time, 37.5 hours a week
Location: The City Ground, Nottingham, NG2 5FJ
Department: Commercial
Reporting to: Senior Hospitality Sales Manager
About the Role
To ensure the commercial operations are administered and function efficiently ensuring to deliver outstanding hospitality experiences for the NFFC supporters.
The Perks of the Job
* Opportunity to access tickets for events at The City Ground.
* Employee Assistance Programme.
* Access to high street and gym discounts.
* Discount within our Club shop.
* Free on-site parking.
Key Tasks and Responsibilities
* Proactively identify, target, and secure new hospitality clients to grow both seasonal and matchday hospitality revenue.
* Actively market all Nottingham Forest commercial opportunities and special events (e.g., Golf Days, corporate trips) to maximise revenue streams.
* Strategically engage with existing clients to maximise upsell opportunities and secure repeat business.
* Attend networking events across the Midlands Hub to secure new clients, leads and increase revenue.
* Act as the primary, fast-responding point of contact for all seasonal and match-by-match hospitality enquiries (via phone and email), converting leads into confirmed sales.
* Manage your inbound and outbound sales pipeline from initial inquiry through to closing the deal.
* Develop and maintain deep relationships with existing and potential customers through structured, regular contact throughout the season.
* Network with commercial teams across the Premier League and complementary industries to source leads, share best practice, and identify new market opportunities.
* Ensure all billing is up to date for both seasonal and matchday clients.
* Help deliver an exceptional matchday experience.
* Adhoc duties as required by management.
What are we looking for
* Proactive and reactive sales experience essential
* Demonstrate experience of using ticketing systems and analysing data
* Familiarity with behind-the-scenes aspects of a football club
* Excellent attention to detail and sound numeracy skills
* Good organisational skills, able to prioritise and manage own workload
* Communicates well on all levels, experienced in dealing with members of the public
* Works well under pressure and has flexibility to deal with issues out of hours and at short notice.
Our Commitment to Equality, Diversity & Inclusion
Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.
Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we require all applicants to provide accurate diversity data during the application process.
Disability Confident Committed Employer
We are a Disability Confident Committed employer. We encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in the application.
Our Commitment to Safeguarding
As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service ("DBS") check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment.
An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the PL's safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment.
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