Role Details Role / Job Title: Developer
Work Location: Luton, UK
Mode of Working Office
Duration of Assignment: 06 Months The Role Dynamics 365 Customer Service and CCaaS Developer. Customer has recently implemented CCaaS and has road map to implement additions features. Candidate with hands on development experience on Customer Service module and CCaaS module in very important. Your responsibilities A Dynamics CCaas developer design, builds, Customises and integrates contact center capabilities.
Configure and customize Dynamics 365 customer service and omnichannel
Builds plugins, customer workflow and PCF controls using C Your Profile Essential skills/knowledge/experience: Hands on experience on below technical landscape Dynamics 365 CRM Technical Skills
CCaaS (D365 Contact Center) Technical Skills
Power Platform Development Skills
Customer Service Module
Power Virtual Agents / Co-pilot Studio for Chat and Voice bot
Azure communications Services
Dynamics Solution Management
CI/CD with Azure DevOps
Power BI Reporting (CCaaS Analytics)
C# (.Net), Javascript (client side in model driven) Desirable skills/knowledge/experience Experience in managing Onsite and Offshore model.
TPBN1_UKTJ