Head of People - Hybrid Job Type: Full Time - 40 hours per week Location & Nature of Work: Hybrid working – regular travel to LU hubs across the network. Line Manager: Chief Executive with close working relationship to Chief Operating Officer. Direct Reports: HR Business Partner JOB SUMMARY Leisure United is a charity that exists to develop a national network of high-quality multi-sport facilities that transform grassroots football and provide a range of physical activity, health and well-being opportunities for local communities. This is a new role so the Head of People will manage HR to proactively create and then lead the delivery of Leisure United’s People Strategy, ensuring our people, culture and leadership capability enable us to deliver our d business strategy, objectives and values. As a key member of the Senior Management Team, this role provides strategic leadership across all areas of people and organisational development, including HR operations, learning and development, culture, wellbeing and inclusion. The postholder will line manage the HR Business Partner, who in turn line manages the HR Officer and Learning & Development Coordinator, ensuring a high-performing, collaborative and solutions-focused People team. KEY RESPONSIBILITIES STRATEGIC LEADERSHIP First create and then lead the development, implementation and evaluation of Leisure United’s People Strategy to ensure alignment with business strategies, objectives and values. Act as the Chief Executive’s strategic and operational advisor on all people matters, providing insight and leadership on organisational design, culture and performance. Define and collate useful data and workforce analytics to identify trends and inform strategic decision-making. Contribute to the wider organisational strategy and business planning process as a key member of the Senior Management Team. BOARD & SMT ENGAGEMENT Prepare and present strategic people reports to the Senior Management Team and Board of Trustees. Advise the CEO and Trustees on workforce risks, opportunities and long-term planning. Represent Leisure United externally on HR and people matters, building partnerships that add value to the organisation. PEOPLE LEADERSHIP & TEAM DEVELOPMENT Lead, develop and inspire the People team, ensuring delivery of a proactive, customer-focused and high-performing service. Provide coaching, direction and development opportunities for the HRBP and the wider people team. Foster collaboration, accountability and continuous improvement within the team. CULTURE, ENGAGEMENT & INCLUSION Implement and promote a positive, inclusive and values-led culture where colleagues feel engaged, supported and empowered. Lead equality, diversity and inclusion initiatives, ensuring they are embedded across all areas of the organisation. Champion wellbeing and employee experience as key enablers of organisational success. Oversee engagement surveys, feedback mechanisms and action planning to continuously improve the colleague experience. WORKFORCE PLANNING & ORGANISATIONAL DESIGN Lead workforce planning and succession strategies to ensure the right capability and capacity across the network. Advise on organisation design and change management to support business growth and operational effectiveness. Partner with the CEO and SMT to ensure structures and roles remain fit for purpose EMPLOYEE RELATIONS & POLICY GOVERNANCE Oversee the management of employee relations cases and ensure a fair, consistent and legally compliant approach. Lead on policy development, ensuring all People policies are modern, inclusive and aligned with legislation and organisational values. Provide oversight on complex ER cases and act as escalation point for the HRBP. REWARD, RECOGNITION & BENEFITS Lead the development and continuous improvement of reward, recognition and benefits frameworks. Ensure pay and benefits are equitable, transparent and aligned to organisational values. Work with Finance and HRBP to ensure compliance and cost efficiency in reward and payroll processes. LEARNING, LEADERSHIP & DEVELOPMENT Provide strategic direction for the organisation’s learning and leadership development offer. Oversee Learning & Development to ensure consistent delivery and measurable outcomes. PERSON SPECIFICATION ESSENTIAL EXPERIENCE Significant (5 years or more) experience in leading a HR or People function within a multi-site, customer facing organisation. Proven track record in developing and delivering people strategies and plans that drive organisational change & performance, workforce planning and culture transformation. Prior and successful experience managing and developing multi-disciplinary teams. Experience advising at Board level and/or active member of the senior executive team. ESSENTIAL KNOWLEDGE & SKILLS In-depth knowledge of HR strategy, organisational design and workforce development with a good understanding of UK employment law. Strong commercial awareness and the ability to align people priorities with business outcomes. Excellent influencing, leadership and communication skills, with confidence to engage at all levels. Highly analytical with the ability to interpret complex data and generate insight. Skilled in strategic planning, problem solving and decision-making. Strong understanding of EDI, wellbeing and safeguarding practices. NB It is not essential that the successful applicant has CIPD Level 7 qualification or degree-level qualification in HR or related field, although it would be desirable. PERSONAL ATTRIBUTES Strategic, visionary and values-driven leader. Collaborative, approachable and inspiring with a focus on enabling others. Confident, resilient and adaptable in a fast-paced and growing environment. Committed to equity, diversity and inclusion. Diplomatic and trusted, with high levels of integrity and professional credibility. Passionate about supporting people and communities to thrive. Desirable Sector Experience Experience leading People and Culture in a charity, leisure trust, or multi-site organisation with 300 employees. Understanding of the sport, leisure, and health & well-being landscape and its community impact. Experience of working with Trustees, funders and local authorities. Knowledge of safeguarding and safer recruitment practices in sport and leisure. Track record of developing leadership capability and culture across operational teams. Passion for sport, activity and improving lives through community participation. Additional Information Member of the Senior Management Team Regular travel to Leisure United hubs across England will be required. A full UK driving licence is essential. Flexible or hybrid working arrangements available in line with business needs A Recruitment Pack will be emailed to each applicant following submission of a CV and supporting cover letter.