JOB TITLE:
Customer Services Manager
REF:
N Warwickshire 5274249
Contract:
Anticipated 5 months
Pay rate:
£23.91 per hour PAYE, rate negotiable for right candidate. Please state your preferred rate with your application.
Working Arrangement:
Hybrid working - office attendance 2-3 days a week
The role
On behalf of a local council, we are seeking a Customer Services Manager to develop and manage a team providing high standards of modern, customer-focused service for the Contact Centre and One Stop Shop via telephone, face-to-face, and web-enabled access channels. Rate may be negotiable for the right candidate; please state your preferred rate with your application.
Key Responsibilities:
Meet annually agreed targets for quality and performance issues and deliver priorities as defined by the Corporate Director (Resources) & wider Customer Access Strategy Forge strong links and working relationships with other co-located, charitable, and advice agencies Ensure effective management of the Council’s Customer Contact Centre and provide an efficient, professional service in accordance with the style required by the Corporate Director (Resources) Implement service priorities and monitor/co-ordinate work plans to ensure high-quality front-line information and advice to customers Ensure that agreed corporate and divisional standards are maintained to improve the quality of total care to all contacts with the Council Lead the development of the Contact Centre and One Stop Shop and other access channels into the Council Develop and promote the activities of the team internally and externally in collaboration with the Council's partners and internal divisions What the client is looking for
Sound experience managing a team working directly with the public Proven ability to lead and motivate staff in a multi-functional environment Hands-on computer awareness, including system development and implementation Experience in a frontline senior position within customer service or contact centre environment - desirable Previous Local Authority experience - desirable Knowledge of best practices in customer service, particularly in a contact centre environment Working knowledge of Health & Safety, Data Protection, and/or Freedom of Information legislation How to Apply
Quote the Job Title and Reference Number in your application Submit your CV in Word format Applications are reviewed on a rolling basis—early submission is recommended We will also add your details to our mailing lists. Please note you may receive information about roles outside your immediate vicinity, as many candidates are able to relocate temporarily for work. Disregard any such emails that are not of interest, and let us know if you prefer not to receive such mailouts or wish us to delete your details and apply directly to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted. Thank you for your interest in working with us. #J-18808-Ljbffr