The UK's leading specialist fitness and leisure recruitment agency.
Service and Delivery.
Contact us 07746 791415 or email the team via People.
Receptionist / Fitness Instructor
Location: Crawley
Hours: 30 hours per week (some evenings and weekends required)
Salary: Competitive + Bonus Scheme
The Role
We’re seeking a friendly, enthusiastic, and proactive Receptionist / Fitness Instructor to join our team. This dual-role combines front-of-house responsibilities with delivering fitness sessions—ideal for someone passionate about health, wellness, and working with people.
Your Daily Focus Will Include:
* Creating a warm, professional first impression for members, guests, and prospects
* Providing excellent customer service face-to-face and over the phone/email
* Registering prospective members and guiding them through the joining process
* Supporting members with enquiries, bookings, and gym orientation
* Conducting basic fitness sessions and small group classes
* Providing class information and assisting with timetables and availability
* Handling membership queries including renewals, cancellations, and admin
* Maintaining cleanliness and safety across the gym and reception areas
* Responding to phone and email enquiries and supporting retention efforts
* Logging complaints, lost property, maintenance issues, and member feedback
* Creating and scheduling engaging social media content
* Promoting club events, campaigns, and special offers both in-club and online
* Supporting the Gym Manager and marketing team with brand initiatives
What We’re Looking For:
* A people-person passionate about fitness and service
* Friendly, approachable, and enthusiastic
* Highly organized and confident multitasker
* Flexible and adaptable to evolving needs
* Experience in delivering fitness sessions or group classes
* Excellent communication skills, verbal and written
* Comfortable with email, social media, and content creation tools
* Creative with an eye for branding and visual consistency
* Professional and calm under pressure
* Willing to work evenings and weekends on a rota basis
Why Join Us?
This is a great opportunity to combine front-of-house skills with your passion for fitness. Join a supportive, dynamic team in a premium environment with growth opportunities in customer service and fitness instruction.
Apply today and take the next step in your health and fitness career!
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