Sales Executive and Client Experience Specialist
We’re not looking for a typical salesperson.
We’re looking for someone who understands how to guide customers towards better decisions, and in doing so, naturally increases order value and conversion.
At (url removed), we sell high-quality outdoor water features and design-led garden products to customers who care about how their space looks and feels. We focus on premium – higher-value orders, better customer experience, and a more considered, design-led approach.
This role sits right at the heart of that.
What you’ll be responsible for:
Turning inbound enquiries (phone, email, live chat) into confident, higher-value sales.
Helping customers choose the right product – not just the one they initially ask about.
Increasing average order value through natural, well-judged recommendations (e.g. planters, pebbles, Aqua Moda range).
Thinking in terms of complete setups, not single products.
Feeding back real customer insights to the Marketing Manager to improve product pages and conversion.
Supporting product presentation, merchandising and photography.
What we’re looking for:
Experience in a premium retail or consultative sales environment (e.g. interiors, garden design, furniture, kitchens, bathrooms).
A natural ability to build trust quickly and guide conversations.
Commercial instinct – you’ll spot opportunities to increase order value without being pushy.
Good taste and judgement – important in a design-led, higher-end space.
Confident communicator on phone, email and in person.
Comfortable working in a small team where everyone contributes.
What this role is not:
Not a call centre role.
Not a hard sales environment.
What success looks like:
Higher conversion rate from enquiries.
Increased average order value.
Customers feeling confident they’ve made the right purchase.
Why join us:
Small team – your impact is immediate.
Clear direction towards a more premium, design-led brand.
Opportunity to shape how we sell, not just follow a script