Call Centre Team Leader – Holiday Best Tour Operator
Are you passionate about sales and developing high-performing teams? Do you have experience within the travel and tourism industry?
Holiday Best Tour Operator is currently recruiting for a Call Centre Team Leader
to manage a team of approximately five Sales & Customer Service Advisors. This role is ideal for a motivated individual seeking the next step in their career, with opportunities to progress within a growing company.
This is an excellent opportunity for someone currently in a supervisory role who is eager to develop and make a real impact.
Key Responsibilities:
• Lead, motivate, and develop the team to meet and exceed sales targets,
service standards, and business objectives
• Review calls and written communications, providing constructive
feedback and identifying missed sales opportunities
• Support recruitment, selection, induction, training, and ongoing
development of team members to attract and retain top talent
• Monitor individual and team performance against agreed KPIs, ensuring all customer interactions are handled professionally and effectively
• Implement reward and recognition initiatives, promote best practices, and foster a positive, collaborative working environment
• Investigate and resolve customer complaints in a timely and professional manner
• Work closely with the Trade Manager, Reservations Manager and wider Holiday Best Departments
Skills and Experience Required:
• Proven experience working to sales targets
• Strong leadership, coaching, and interpersonal skills
• Previous experience within the travel and tourism industry (essential)
• Call centre experience (desirable)
• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Experience in performance management
• Strong customer service and relationship management skills
• Ability to thrive in a fast-paced environment
Working Hours & Location:
This is an office-based role located in Brentwood, Essex.
Call Centre working hours:
• Monday to Friday: 9:00am – 8:00pm
• Saturday & Sunday: 9:00am – 5:00pm
Core hours are 9:00am -5:00pm. Due to the nature of the role, you will be expected to work late evenings and weekends on a flexible basis to support the operation.
How to Apply:
If you feel you would be a strong fit for this role and have the relevant experience, we would love to hear from you.
To apply for the role please email your CV and cover letter in confidence to:
along with salary. expectations
For further information, please contact:
Nicola Cheater - |
Holiday Best Tour Operator is an equal opportunities employer. We welcome applications from all suitably qualified candidates regardless of race, gender,
disability, religion or belief, sexual orientation, or age.