About the company
At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people's lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.
As the UK's only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024 and again in 2025, we were honoured to be named Health Investor's Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.
For eight consecutive years, we've been recognised among the Top 20 Large UK Care Home Groups by, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.
Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed's Better Work Awards 2023).
If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we'd love to hear from you.
About the role
As a Service Quality Manager, you will be responsible for ensuring and maintaining high-quality care services across our care home group. You will work closely with the operations team, care home managers, and staff to promote a culture of excellence, continuous improvement, and resident satisfaction. Your role will involve monitoring, evaluating, and enhancing service quality standards in line with regulatory requirements and company policies. You will also provide guidance and support to care home managers to ensure compliance and the delivery of exceptional care.
Reports to: Regional Operations Manager/ Operations Direct
Key duties and responsibilities
* Develop and enact strategies for elevating service quality across all care homes.
* Conduct regular audits and assessments to ensure adherence to regulations, policies, and best practices.
* Identify improvement areas and take corrective actions to maintain service excellence.
* Collaborate with managers to implement quality initiatives and follow care plans effectively.
* Provide training and guidance to managers and staff on quality standards and procedures.
* Stay updated on industry trends and regulations for compliance and improved service.
* Support managers in preparing for inspections and audits.
* Investigate incidents or complaints and take preventative measures.
Skills and attributes
* Proven experience in a similar role within the healthcare or care home industry.
* Sound knowledge of relevant regulatory requirements CQC
* Strong leadership, communication, and interpersonal skills.
* Excellent problem-solving and decision-making abilities.
Education and qualification
* NMC registered nurse with relevant post-registration experience, desirable but not essential.
What will you gain?
You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.
* Kingsley Healthcare HQ, Lowestoft, Suffolk
* Pay:: £55,000 per year (depending on experience)
* Type: Permanent
* Shift: Days
* Monthly Car Allowance
Benefits
* Comprehensive induction and training programme.
* Opportunities for career development and progression.
* Employee Assistance Programme
* Blue Light Card Scheme. We'll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
* We'll pay for your full DBS disclosure
* Monthly Car Allowance
* 25 days annual leave plus bank holidays entitlement
Your right to work in the UK
In accordance with the Asylum and immigration Act 2006 you will need to demonstrate your eligibility for employment in the United Kingdom.