Job Description
This is an exciting leadership role for someone who loves people, culture and making a real difference.
As Head of People Experience, you will lead and support the People Experience team, taking responsibility for recruitment, training, retention, engagement and structured support across the Care Professional journey. You will help promote Home Instead as an employer of choice, build strong community links, lead creative recruitment campaigns, and ensure candidates and employees receive a warm, professional and engaging experience from the very beginning.
You will oversee recruitment activity, support the creation of a strong talent bank, monitor the ratio of Care Professionals to clients, and work closely with scheduling and operations colleagues to support business growth. You will also lead on training activity, helping to ensure that learning, development and compliance remain of the highest standard.
A key part of the role will be supporting staff wellbeing, morale and engagement. You will help shape the Care Professional journey, especially during the first 12 weeks, oversee supervisions and appraisals, lead reward and recognition activity, review feedback and exit interviews, and use people-related data to identify trends and drive improvement.
This is a varied, hands-on and influential role where no two days will be the same. You will be central to creating a workplace where people feel valued, supported and proud to be part of Home Instead.
Qualifications
We are looking for someone with experience in HR, recruitment, training, employee engagement or people management. You will need to be confident, organised, self-motivated and able to build positive relationships quickly.
The ideal candidate will have:
Experience within a generalist HR, recruitment, training or people-focused role.
Experience of end-to-end recruitment and retention activity.
Experience delivering or supporting training and development programmes.
A good basic understanding of employment law, HR processes and procedures.
Line management experience.
Strong communication, presentation and relationship-building skills.
Excellent organisation and prioritisation skills, with the ability to work accurately under pressure.
Confidence using IT systems, including Microsoft Office or Google Suite, HR systems and virtual communication platforms.
The ability to motivate, influence and support others to achieve their potential.
A degree or equivalent qualification or experience in management would be beneficial. Flexibility to work outside standard office hours when required is also important to meet the needs of the business.
Additional Information
This role plays a key part in supporting the successful operation and continued growth of Home Instead Shrewsbury, Oswestry and Wem.
1. Salary: £27,000 - £30,000 (depending on experience) per annum.
2. Full training and ongoing support provided.
3. Flexible holiday scheduling
4. 24/7 Employee Assistance Programme
5. Subject to an enhanced DBS check.
You will work closely with the wider leadership team, support people-related matters, maintain accurate employee records, help ensure compliance with Home Instead standards and regulatory requirements, and contribute to a positive, inclusive and professional culture.
Home Instead is committed to safeguarding and promoting the welfare of adults, and all staff are expected to share this commitment. This role will be subject to a criminal records check at the appropriate level.
Next Steps
Are you ready to lead with heart, bring people together and make a lasting difference?
If you are passionate about people, proud of high standards and excited by the opportunity to shape a positive employee experience, we would love to hear from you.
Apply today to become our Head of People Experience at Home Instead Shrewsbury, Oswestry and Wem.