A fast-growing and ambitious online retail business is seeking an experienced Customer Service Manager to take full ownership of the customer service process and deliver a first-class experience in order to maintain our client’s excellent customer satisfaction. The Customer Service Manager will have previous experience in a similar customer service role in an online retail space or similar. In addition, you will have strong communication and administration skills and is a calm and confident individual. Applications from ex-military personnel are strongly encouraged Key Responsibilities: Liaise with the company’s world-class customers through emails, messaging, phone & providing accurate information & support Resolve customer complaints or concerns efficiently & professionally Maintain customer satisfaction to the company’s world-class Trust Pilot rating Building long-term relationships with new & existing customers Perform data entry to maintain customer service delivery times Track & resolve any issues with their couriers Knowledge, skills and qualifications required: Previous experience in a customer service role Be calm and confident Strong communication and administration skills Be able to go the extra mile, and be a team player Salary: £40,000 - £45,000 benefits Benefits: pension, performance bonus, growth incentives, employee discount, free parking, company events, store discounts