Customer Services Manager
Location: South Street, CV9 1DE
Start Date: ASAP
Contract Duration: 6+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 23.91 per hour
Job Ref: (phone number removed)
Responsibilities
Lead and manage the customer service team to ensure efficient and effective service delivery.
Develop and implement customer service policies and procedures to enhance customer satisfaction.
Monitor and evaluate service delivery processes to identify areas for improvement.
Coordinate with other departments to ensure seamless service delivery and resolve any customer issues promptly.
Prepare and present reports on customer service performance to senior management.
Ensure compliance with relevant regulations and standards in customer service operations.
Person Specification
Ability to take the initiative and work to demanding deadlines in a changing environment.
Excellent organisational, communication, and planning skills.
Hands-on computer awareness, including development and implementation of systems.
Proven ability to lead and motivate staff in a multi-functional environment.
Sound experience of managing a team working directly with the public.
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